How Phone Calls Work from Robinson Correctional Center (ICSolutions Guide)

Illinois Department of Corrections (IDOC) moved phone services to ICSolutions for Illinois facilities, including Robinson Correctional Center. Vendor transitions can bring policy updates and temporary hiccups. For the latest details, check IDOC's official phone transition guidance rather than relying on social media posts or secondhand timing estimates.

To pay for calls from someone at Robinson, you'll create a Friends & Family prepaid account through the ICSolutions Illinois IDOC facility page. Add money to your account, and calls get paid from that balance when your loved one dials you.

One small tip that can save time: enter your GTL Visitor ID when you register your ICSolutions account. It helps speed up approval. Don't have it handy? No problem - you can still complete registration without it.

Calls from Robinson Correctional Center through ICSolutions may show up on your caller ID as (618) 500-0441. If you use spam blocking or "silence unknown callers," save that number as a contact so you don't miss calls.

IDOC's published domestic rate under ICSolutions is $0.008 per minute, down from the previous $0.009 per minute. Your final charge can vary slightly depending on how billing rounds time, so check the official IDOC/ICSolutions rate information when estimating costs.

If you had money in a Securus Advance Connect account, expect that balance to stay with Securus during the changeover. Friends-and-family balances don't automatically transfer to ICSolutions.

1. Check whether you have a remaining Securus balance - look at your Securus Advance Connect account so you know what you’re trying to recover.
2. Request refund information from Securus after the transition - call Securus at 1-800-844-6591, or use the Securus website to find their account balance refund process.
3. Keep records until it’s resolved - save confirmation numbers, emails, and screenshots in case you need to follow up.