Sending Money to Someone at Robinson: JPay Mail-In Instructions
Sending a money order to someone at Robinson Correctional Center? The key is filling out the JPay lockbox deposit slip correctly and mailing everything to the right address.
Send Photos & Mail at Robinson Correctional Center
How to send messages, photos, and packages
Overview
Robinson Correctional Center has moved video and phone services to ICSolutions as part of an IDOC vendor change. You'll handle registration, scheduling, and account setup through ICSolutions—not by calling the facility. When you register, adding your old GTL Visitor ID can help speed approval. Video visits must be scheduled at least seven days in advance and won't be scheduled during institutional count from 2:30pm to 4:30pm. Each person in custody can receive one video visit per day and no more than two per week (including people in restrictive housing). All video visits are monitored and recorded. To fund calls or prepaid accounts, use the ICSolutions facility page. Contact ICSolutions support for account or collect-call help.
Find an Inmate at Robinson Correctional Center
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Quick Facts
- An incarcerated person at Robinson may receive only one video visit per day.
- Individuals in custody at Robinson may receive up to two video visits per week, including those in restrictive housing.
- All video visits must be scheduled at least seven days in advance.
- No video visits will be scheduled between 2:30pm and 4:30pm because of institutional count procedures.
- Incoming non‑privileged mail is scanned in color (front and back of envelope and items) and uploaded as PDFs to the individual’s Bulletin Board for tablet viewing.
Send Photos & Mail Guides
Understanding Illinois Prison Mail: Why Your Letters Are Now Scanned
If your loved one in an Illinois Department of Corrections (IDOC) facility says they "got your letter on the tablet," you heard them right. IDOC now scans most incoming non-privileged mail and converts it to a digital file that incarcerated individuals read on their tablets.
What Happens to Your Mail at Robinson: The New Scanning Process Explained
Sending mail to someone at Robinson Correctional Center? Here's the biggest change: most non-privileged mail gets scanned and delivered electronically. Your loved one won't receive the original paper—they'll get a digital copy.
Common Questions
How many video visits can someone at Robinson Correctional Center have?
Someone at Robinson can receive one video visit per day. Each person is capped at two video visits per week, including individuals in restrictive housing.
How far in advance and how do I schedule a video visit at Robinson?
Video visits must be scheduled at least seven days in advance through the ICSolutions platform, not by calling the facility. Register with ICSolutions first (your GTL Visitor ID can speed approval), then use their scheduling tools or app to book the visit and test your connection beforehand.
What conduct is not allowed during a Robinson video visit?
Nudity is not allowed during video visitation. Video visits are monitored and recorded and must follow the facility’s prohibited-conduct rules.
How does Robinson Correctional Center deliver incoming mail to inmates?
Robinson scans incoming non‑privileged mail in color and uploads the resulting PDF images to the incarcerated person’s Bulletin Board for tablet viewing. Digital PDF delivery is the primary method for personal correspondence.
Can I send books or magazines to someone at Robinson Correctional Center?
Publications are not scanned or photocopied as part of Robinson’s incoming mail process. Hardback books are also not allowed as incoming mail items.
Can an inmate get a paper copy or the original of scanned mail at Robinson?
If the person doesn't have tablet access, the facility generally provides paper photocopies of scanned mail on request. To get a physical copy or request an original, they typically must submit a formal request within the allowed time window. Staff approval and processing applies—scanned originals generally aren't returned to the sender.
Other Guides for Robinson Correctional Center
Before You Go: Robinson Correctional Center's COVID Screening and Entry Process
A smooth visit at Robinson Correctional Center starts at the front gate. Know what health screening and searches to expect—and what to leave behind—and you're far less likely to get delayed or miss your visit.
How Phone Calls Work from Robinson Correctional Center (ICSolutions Guide)
If your loved one is at Robinson Correctional Center, phone calls go through ICSolutions. Here's how to set up payment, recognize incoming calls, and deal with any leftover Securus balance during the switch.
How to Schedule Your First Visit at Robinson Correctional Center
Your first visit goes much smoother when you handle the paperwork and scheduling ahead of time. Confirm where your loved one is housed using IDOC's tools, complete any required visitor forms, then reserve a time online before making the drive.
