Phone & Messaging
How to Contact an Inmate at Rockdale County Sheriff’s Office, GA (GA)
Trying to stay in touch with someone at Rockdale County Sheriff's Office (RCSO) Jail? Your main option is virtual at-home video visitation through Securus.
Contact an Inmate at Rockdale County Sheriff’s Office, GA.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
At-home video visitation at Rockdale County Sheriff's Office runs through Securus (securustech.net). You'll need to create a Securus account before scheduling a remote visit. Inmate Affairs must approve your account first, so plan for up to 24 hours of processing time before your first session. Visits use Securus Video Connect®, a web based video system you can access through the free Securus Video Connect app or from a computer or tablet. Before scheduling, make sure your device has a working camera and microphone, and use a stable internet connection. For help with scheduling, account questions, or troubleshooting, contact Securus customer service at 1-800-844-6591.
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Quick Facts
- All at‑home video visits are scheduled through Securus (securustech.net) and require creating a Securus account and approval by Inmate Affairs.
- Allow up to 24 hours for Inmate Affairs to approve a newly created Securus account before your first visit.
- Securus Video Connect® is a web‑based visual communication system accessible via the free Securus app, a computer, or a tablet.
- For help with scheduling or account issues, contact Securus customer service at 1-800-844-6591.
- For at‑home video visits you will need a camera‑equipped computer, smartphone, or tablet and a stable internet connection.
Contact & Communication Guides
Rockdale County Jail Mail Change (Effective Feb 10, 2025): How to Send Letters, Legal Mail, and Money Orders
Mailing letters to someone at Rockdale County Jail? The process changes on February 10, 2025. After that date, personal mail sent directly to the jail won't be accepted. You'll need to use the JailATM scanning address instead, or your letter will be rejected.
Rockdale County Jail mail changes (effective Feb 10, 2025): what families must do
If you send mail to someone at Rockdale County Jail, the process changes on February 10, 2025. After that date, the jail will no longer accept personal mail sent directly to the facility.
Who Do You Call When You Have Questions About an Inmate at Rockdale County?
Need answers about someone in custody at Rockdale County? Getting to the right office on your first call saves time. Here are the contacts families use most.
Who to call at Rockdale County Sheriff’s Office with questions about an inmate
Getting answers about someone in custody is easier when you call the right office. Here are the most useful contacts at the Rockdale County Sheriff's Office, plus how to submit an Open Records request for official documents.
Common Questions
How do I schedule a video visit with an inmate at Rockdale County Sheriff's Office?
Schedule remote video visits through Securus (securustech.net). Create a Securus account first, then wait for Inmate Affairs approval. This can take up to 24 hours before your first session.
What is Securus Video Connect and how can I join a session?
Securus Video Connect® is a web based visual communication system for remote video visits. You can join using the free Securus app or from a camera-equipped computer or tablet with a working microphone and stable internet connection.
Who do I call if I need help scheduling or using Securus for visits?
Call Securus customer service at 1-800-844-6591 for help with scheduling, account issues, or using the system.
Other Guides for Rockdale County Sheriff’s Office, GA
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