What to know about inmate-initiated unscheduled video calls at Roger D. Wilson
Roger D. Wilson Detention Facility allows inmates to “call out” on an unscheduled video chat to people outside the facility. When an inmate starts one of these unscheduled video chats, the cost is paid out of the inmate’s own account.
This is different from a scheduled video visit. Scheduled visits follow a set process: visitors create an account using the facility’s scheduling link and then pick a time. Roger D. Wilson also limits scheduled visits to two per week, so an inmate-initiated unscheduled video chat can feel like a separate option that doesn’t depend on you booking one of those scheduled slots.
Note: If your loved one says they’re going to “video call out,” that can mean an unscheduled video chat they initiate - and it’s paid from their inmate account, not something you schedule on your end.
Practical Tips
- ✓ Make sure your contact information is correct anywhere you manage video-visit details (wrong email/phone info can cause missed calls).
- ✓ If a call isn’t coming through, confirm with your loved one that they have funds available in their inmate account for the unscheduled chat.
- ✓ For the clearest answer on how these unscheduled video chats work right now, call Inmate Services.
If you have questions about inmate services - including visitation or video calls - contact Inmate Services at 865-281-6700. This is the best place to ask about availability, how the unscheduled “call out” video chats are handled, and any questions about charges coming from an inmate’s account.
Heads up: This information comes from limited published sources. Confirm the current details - how inmates initiate calls, any time limits, and how charges work - by calling Inmate Services at 865-281-6700.
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