Who to call when you have questions about an inmate at Roger D. Wilson Detention Facility

For most inmate-related questions - especially anything tied to inmate information you're seeing online - call Inmate Services at 865-281-6700. Not sure which office handles your issue? This is still the best first call. Staff can point you in the right direction for scheduling or inmate-status questions.

The corrections page lists two different street numbers for the Maloneyville Rd. location: 5001 Maloneyville Rd., Knoxville, TN 37918 and 4900 Maloneyville Rd., Knoxville, TN 37918. The phone number shown is (865) 281-6700. Since the addresses don't match, call ahead to verify which one applies - whether you're visiting, dropping something off, or sending mail.

There's also a downtown address listed: 400 W. Main St., Knoxville, TN 37902, with phone number (865) 342-9620. If your question relates to that location, try this number instead.

When to Call Quick Scenarios

• ✓ Questions about inmate information you found online, or anything you need clarified about an inmate’s status - call Inmate Services at 865-281-6700.

Got a billing issue or account problem with a third-party service like commissary? The right contact depends on which vendor handles it. If you don't have paperwork or a receipt with a support number, call Inmate Services at 865-281-6700 and ask who manages that service for the facility.

If something doesn't add up - like those conflicting Maloneyville Rd. addresses - call Inmate Services at 865-281-6700. They can confirm current details and help you avoid wasted trips or misdirected mail.