How to send messages, photos, and packages
Video visits at Roger D. Wilson Detention Facility run through Securus Video Connect. You'll schedule and join sessions using the vendor's app, a computer, or a tablet. CorrectPay is also listed for Tennessee locations and includes services like Commissary Deposit and Schedule Video Visit, so pay attention to which vendor portal you're directed to use. Set up your account in the correct vendor portal or app before trying to book a session. Before a scheduled call or visit, you'll generally need to add funds through the vendor portal or a kiosk. You may also need to make sure phone numbers are on the inmate's approved list, since vendors and features can vary by facility.
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You can schedule and join video sessions through Securus Video Connect using the app, a computer, or a tablet. CorrectPay also lists Schedule Video Visit for Tennessee locations. Follow whichever vendor portal you're instructed to use, and make sure your account is set up and funded before the session.
Yes. CorrectPay lists Commissary Deposit as a service for Tennessee locations, and you can generally add funds after creating an account with the approved vendor or by using a lobby kiosk.
Generally, no. Inbound calls are usually not allowed. Inmates place outbound calls, and those calls are typically monitored and recorded. Phone and video services run through third-party vendors, so check the approved vendor's rules and any approved number list requirements.
Start with the Knox County Sheriff's Office online inmate search. It lists booking details and charges, so you can confirm whether the person you're trying to reach is currently in the Knox County system. The search results also show basic information you'll likely be asked about if you call.
All visitation at Roger D. Wilson Detention Facility is done by video. You can visit onsite using the facility's video setup or remotely from home. Either way, each inmate is limited to two scheduled visits per week.
Video visits at Roger D. Wilson Detention Facility are pretty simple once you understand the basics: two visit types, daily hours, and a weekly limit on scheduled visits. Here's how to plan an onsite or remote video visit that fits your schedule.
