Send Photos & Mail at Roger D. Wilson Detention Facility

How to send messages, photos, and packages

Overview

Video visits at Roger D. Wilson Detention Facility run through Securus Video Connect. You'll schedule and join sessions using the vendor's app, a computer, or a tablet. CorrectPay is also listed for Tennessee locations and includes services like Commissary Deposit and Schedule Video Visit, so pay attention to which vendor portal you're directed to use. Set up your account in the correct vendor portal or app before trying to book a session. Before a scheduled call or visit, you'll generally need to add funds through the vendor portal or a kiosk. You may also need to make sure phone numbers are on the inmate's approved list, since vendors and features can vary by facility.

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Quick Facts

  • Video visits at this facility use Securus Video Connect, accessible via app, computer, or tablet.
  • CorrectPay is listed for Tennessee and offers Commissary Deposit and Schedule Video Visit services on its site.
  • Scheduling and account management for calls or video visits happen through the facility’s approved vendor portal or app.
  • You must create an account and add funds through the approved vendor or a kiosk before a scheduled call or visit.

Common Questions

How do I schedule a video visit with an inmate at Roger D. Wilson Detention Facility?

You can schedule and join video sessions through Securus Video Connect using the app, a computer, or a tablet. CorrectPay also lists Schedule Video Visit for Tennessee locations. Follow whichever vendor portal you're instructed to use, and make sure your account is set up and funded before the session.

Can I add money to an inmate’s commissary account online for someone at Roger D. Wilson Detention Facility?

Yes. CorrectPay lists Commissary Deposit as a service for Tennessee locations, and you can generally add funds after creating an account with the approved vendor or by using a lobby kiosk.

Can family members call an inmate directly at Roger D. Wilson Detention Facility?

Generally, no. Inbound calls are usually not allowed. Inmates place outbound calls, and those calls are typically monitored and recorded. Phone and video services run through third-party vendors, so check the approved vendor's rules and any approved number list requirements.

Other Guides for Roger D. Wilson Detention Facility

Phone & Messaging

How to Contact an Inmate at Roger D. Wilson Detention Facility (TN)

Start with the Knox County Sheriff's Office online inmate search. It lists booking details and charges, so you can confirm whether the person you're trying to reach is currently in the Knox County system. The search results also show basic information you'll likely be asked about if you call.

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