How to send messages, photos, and packages
Communication at Saguaro Jail runs through third-party vendor platforms and may include phone calls, video visits, tablet messaging, and email-style messages. You'll typically need to create a vendor account and complete verification steps before connecting. For the Hawaii population, attorney video-visitation is available via ViaPath tablets (effective April 9, 2024), and the inmate must initiate the session. Hawaii video visits are scheduled Saturdays from 8:00 a.m. to 2:00 p.m. Once an attorney is verified, their ViaPath visitor profile gets flagged "Do Not Record or Monitor," and a confirmation email goes to both the attorney and the facility. Most personal calls and messages can be recorded or reviewed, while verified legal sessions follow different confidentiality procedures.
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For the Hawaii population at Saguaro, attorney video visits happen on ViaPath tablets—the inmate must initiate the session. After the attorney is verified, their ViaPath profile gets flagged "Do Not Record or Monitor," and a confirmation email goes to both the attorney and the facility. You'll use the facility-approved vendor platform and complete verification steps before using video tools.
Hawaii video visits at Saguaro Jail are scheduled Saturdays from 8:00 a.m. to 2:00 p.m.
Once an attorney’s ViaPath profile is verified, it is flagged “Do Not Record or Monitor,” which indicates attorney sessions aren’t recorded or monitored. Personal calls and messages are generally handled differently and may be recorded or reviewed.
Your first visit to Saguaro Correctional Center goes smoother when you show up with the right ID, the right clothing, and as little extra as possible. This guide covers parking, check-in, and security—so you know exactly what to expect.
The approval process starts with the inmate, not you. Your loved one needs to submit a visiting list that includes your full name, address, phone number, Social Security number, and date of birth. Once submitted, the facility sends the list to the Hawaii Department of Public Safety for an NCIC background check. Hawaii DPS returns the results to Saguaro's Security office, where your approval gets decided.
When sending money by lockbox mail, addressing matters. Use the person's last name, first name, and commissary number on the address line. The commissary number is a 6–7 digit number — not an "A" number. Double-check you have the right ID before mailing.
