Who to Call When You Have Questions About Saguaro Correctional Center (Phone, Inmate Issues, and Vendor Contacts)

Need to mail paperwork or confirm an address while on the phone with support? Saguaro Correctional Center is located at 1250 E. Arica Rd, Eloy, AZ 85131.

For general questions - visitation, resident status, or figuring out who handles your issue - call Saguaro Correctional Center at 520-464-0500.

Phone service problems - calls not connecting, account issues, billing questions - go through the vendor. Call ICSolutions customer care at 888-506-8407.

If you need to send documents or want a paper trail for a dispute, mail correspondence to ICSolutions at 2200 Danbury Street, San Antonio, TX 78217.

Tablet questions - available services, how access works - are answered through ViaPath. Check the ViaPath links on the IDOC phone services page for official details on tablet options.

1. Find the ViaPath Accounts option - Go to the IDOC phone services page and look for the ViaPath Accounts link.
2. Create your account or sign in - Use that ViaPath Accounts link to register or to log in if you already have an account.

Info Ready

• ✓ Resident’s full name
• ✓ Resident’s state ID number (if you know it)
• ✓ A short description of the problem (one or two sentences)
• ✓ The date/time window when it happened (for example, “yesterday evening” or “around 3–5pm”)

Call Saguaro Correctional Center at 520-464-0500 for anything facility-related: visitation, resident concerns, or issues the vendor can't see on their end. For phone-service problems, start with ICSolutions at 888-506-8407. If they can't fix it, write down any reference or ticket number they give you, then call the facility and explain what's already been tried. Need to send supporting paperwork? ICSolutions accepts mail at 2200 Danbury Street, San Antonio, TX 78217.