What Saint Louis County Jail Links to External Vendors — and What That Means for You

Several Saint Louis County Justice Services pages direct you to outside sites to complete tasks. The county includes a clear warning on these pages: they may not own or control what's on the linked website. What does that mean for you? The county is basically the starting point. The vendor site is where you'll actually create an account, pay for services, submit information, or read the detailed rules. Knowing this upfront helps you avoid surprises - especially around pricing, refunds, and what kind of help you can expect when something goes wrong.

Service Types

• ✓ Inmate phone usage information (the county page links out and notes it may not control the linked content)
• ✓ Cash accounts and deposits (the county page links out and notes it may not control the linked content)
• ✓ Mail information (the county page links out and notes it may not control the linked content)
• ✓ Inmate medical concerns form (the county page links out and notes it may not control the linked content)
• ✓ Community resources (the county page links out and notes it may not control the linked content)

That county warning is your cue to slow down. Treat the vendor site like its own system - because it is. The vendor controls the fine print: pricing, accepted payment methods, processing fees, refund policies, and account setup. So when you click through, read the vendor's service details as if you're starting fresh. If something looks off - wrong facility name, unclear pricing, confusing prompts - don't push through just to get it done. Verifying first is always easier than fixing a mistake later.

1. Confirm you’re on the right service for the right facility - Look for the facility name on the vendor site before you create an account or enter payment details.
2. Verify the incarcerated person’s identifiers - Use the correct name spelling and the booking number or inmate ID the system asks for; don’t guess.
3. Read the pricing before you pay - Check for service fees, processing fees, and any “minimum deposit” or “convenience fee” language.
4. Check the refund and dispute rules - Find what happens if a payment posts incorrectly, a visit fails, or a message can’t be delivered.
5. Make sure you know who provides support - Write down the vendor’s customer service contact options and hours if they’re listed.
6. Save proof of what you did - Keep receipts, confirmation emails, transaction IDs, and screenshots of key pages (especially totals and confirmation screens).
7. Use a secure connection - Before entering passwords or card details, confirm the page is using a secure connection (look for “https” in the address bar).

Two vendor services families commonly encounter: money deposits and remote communications. For money, Access Corrections advertises that you can send funds "quickly and securely" and handle certain court-ordered financial obligations through its system. The key point: once you're on a vendor deposit platform, you're agreeing to that vendor's account rules and transaction policies. Review them before you submit a payment. For video visits and messaging, Securus markets Securus Video Connect as a web-based system for scheduling and joining video sessions from anywhere with internet access - using a free app, computer, or tablet. Securus also offers messaging options like sending messages, photos, eCards, and video clips. These features can be convenient, but they're still vendor-run services. Treat setup, pricing, and troubleshooting as vendor issues unless the problem is clearly a facility rule or restriction.

Here's a simple rule for deciding who to contact: is this a facility decision or a vendor account problem? Vendor login issues, payments that didn't post, receipt questions, refund requests, error messages while scheduling - start with the vendor's support. Those problems live inside the vendor's system. But if the issue involves the jail itself - a facility rule blocking an action, an urgent safety concern, or something that can't be solved from your online account - contact Saint Louis County Jail staff through their official channels. Since the county explicitly warns they may not control the linked content, keep both sets of contact information handy: the jail's and each vendor's.

Quick Checklist

• ✓ Confirm the facility name on the vendor site before you create an account or pay
• ✓ Double-check the incarcerated person’s name spelling and the ID/booking number the system asks for
• ✓ Write down the total cost (including fees) before you submit
• ✓ Save the confirmation page, transaction ID, and any receipt email
• ✓ Read the refund/charge dispute policy before your first transaction
• ✓ Store the vendor’s support contact info somewhere you can find quickly

Not sure where to start? Use the Saint Louis County Justice Services pages as your directory, then follow through carefully once you're redirected. Pages that commonly send people to outside sites include Inmate Phone Usage, Cash Accounts, Mail, Inmate Medical Concerns Form, and Community Resources. As you move from the county site to a third-party site, remember that county warning: they may not own or control what's on the linked page. Treat each vendor site like a separate service with its own policies. Take a minute to verify you're in the right place, review the fees and rules, and save your confirmations.