What Saint Louis County Jail Links to External Vendors — What This Means for You

You'll see this pattern across multiple Justice Services pages: you start on a county site, then get directed elsewhere to actually complete the service. This happens with inmate phone usage, cash accounts, mail information, the inmate medical concerns form, and community resources. On those pages, the county includes a clear warning that you're leaving the county site and that Saint Louis County may not own or control what's on the linked page. What does that mean for you? The rules, fees, terms, and troubleshooting you see after clicking through come from the vendor, not the county.

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• ✓ Inmate phone service and account management, the county’s inmate phone usage page directs you to an external site and includes a warning that the county may not control the linked content.
• ✓ Cash or commissary-style accounts, the county’s cash accounts page directs you to an external site and includes the same warning.
• ✓ Mail information and instructions, the county’s mail page directs you to an external site and includes the same warning.
• ✓ Medical concerns submission, the county’s inmate medical concerns form page directs you to an external site and includes the same warning.
• ✓ Community resources, the county’s community resources page directs you to an external site and includes the same warning.

Phone access and money deposits are usually the first things families need. Saint Louis County's pages for inmate phone usage and cash accounts both send you to outside sites, and both include the county's warning about not controlling what you see there. Take a minute before creating an account or entering payment details. A quick check for fees, refund rules, and required information can save you time and prevent surprises.

Vendors often emphasize speed and convenience. Access Corrections, for example, advertises that you can send money to an incarcerated person "quickly and securely." It also says you can post bail from anywhere and make parole or probation payments when needed. Those are the vendor's claims about its platform. They're not the county promising a specific speed, security level, or feature set for your situation.

For remote communication, Securus markets its Video Connect service as fully web-based. The company says friends and family can schedule and join video sessions from anywhere with internet access, using the free app, a computer, or a tablet. Securus also advertises add-ons like sharing messages, photos, and eCards. What you can actually use depends on the facility's setup and the options enabled for the person you're trying to reach, so read the vendor details carefully.

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• ✓ Confirm you are on the correct vendor page for Saint Louis County Jail services, since the county warns it may not control linked content.
• ✓ Check all fees before paying, including processing fees, service fees, and any minimums.
• ✓ Review accepted payment methods (card, bank transfer, etc.) and whether there are extra charges for certain methods.
• ✓ Look for privacy and security basics before entering personal information (for example, a secure checkout and clear data handling language).
• ✓ Read refund, dispute, and receipt policies so you know what documentation you will get after a purchase.
• ✓ Gather the required identifiers ahead of time (often the incarcerated person’s name and an ID number) so you do not have to guess during checkout.

1. Capture what you’re seeing. Take screenshots of the pages you used, especially the fee page, checkout screen, and any confirmation number.
2. Save your proof of payment. Download or screenshot receipts, email confirmations, and any transaction IDs.
3. Write down the basics. Note the date and time you attempted the action, what device you used, and what exactly went wrong.
4. Contact the vendor first. Use the vendor’s support options and provide your screenshots and transaction details.
5. Ask the county for clarification if needed. If you cannot tell whether you are on the right vendor page or which service applies, contact Saint Louis County Justice Services for direction on where you should be completing that task.

Keep your records in one place until any issue is fully resolved. Screenshots, receipts, and timestamps make disputes or account corrections much faster and less stressful. If a vendor's response is confusing or you keep getting bounced between pages, pause any new payments. Focus on confirming you're using the correct channel for the service you need. Once you have that clarity, retry the transaction with more confidence.