How to Address Mail and What Happens When It Arrives at Santa Rosa County Jail
Mail rules at Santa Rosa County Jail are simple once you know the format. Use the exact address below, stick to standard-sized pages, and know that personal mail gets scanned and delivered electronically to your loved one's tablet.
Address your mail using the inmate's full name: Santa Rosa County Jail C/O *INMATE FULL NAME* 5755 E. Milton Road, Milton, FL 32583. Stick to standard letter-size pages. Nothing larger than 8.5" x 11" will be accepted.
Santa Rosa County Jail scans all personal mail electronically. Since 4/12/2021, incoming letters are scanned and delivered to inmates through GTL tablets in the dorms. The physical letter is destroyed after scanning.
Scanned mail is delivered electronically Monday through Friday, excluding holidays. If you send something late in the week or near a holiday, expect a delay before your loved one sees it on their tablet.
All incoming mail is opened and searched for contraband and security threats. Staff checks for prohibited items like money, checks, inappropriate photos, narcotics, and tobacco.
Do not mail money: Do not send cash or personal checks through the mail. Money in any form is contraband and will not be delivered to the inmate.
If you send something that's not allowed, the jail will handle it based on what it is. Unauthorized items may be stored in the property room, returned to you, or disposed of.
Legal mail gets special treatment. Letters from attorneys are opened only with the inmate present.
Privileged mail follows a specific process. Since 11/21/2022, staff opens it in front of the inmate, then copies the envelope and all pages onto colored paper. The inmate confirms everything is legible, and the original is destroyed while they watch.
- Understand what “scanned mail” means. Personal mail is electronically scanned for delivery, and the physical original is destroyed after scanning.
- Go in person after release. After an inmate is released, they may come to the lobby of the SRSO Monday through Friday during normal business hours (excluding holidays).
- Ask for a printout. The former inmate can request a printout of their scanned mail while they are there.
Sending Documents Checklist
- ✓ If you are thinking about mailing an original (not a copy), call ahead and ask whether the jail will accept it and whether it will be returned.
- ✓ If the document is hard to replace, consider keeping the original and sending a copy instead.
- ✓ Put the inmate’s full name on the mail exactly as required so it is not delayed or rejected.
- ✓ Before you mail anything irreplaceable, ask what happens if an item is considered unauthorized (returned, stored, or disposed).
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