How Commissary and Care Packages Work at Santa Rosa County Jail (Aramark weekly deliveries)

Commissary at the Santa Rosa County Detention Facility is provided by Aramark Correctional Services. That matters because the available items and the way orders are processed run through that vendor’s system.

Deliveries happen once a week. This isn't a day-to-day pickup situation - orders run on a weekly cycle, so expect a wait between placing an order and when items actually arrive.

Sending a care package? Plan around this limit: the facility allows only one care package per inmate per week. If you try placing multiple orders close together, you'll need to wait until the next week's window - otherwise you're wasting time on orders that can't be fulfilled.

Following the weekly limit doesn't guarantee your order goes through. The facility can block certain commissary items based on an inmate's medical or disciplinary status. Care packages face the same restrictions. If an order gets declined, this is usually why - the person may not be allowed to receive certain items right now.

1. Ask whether there are restrictions - Orders (or specific items) can be blocked due to medical or disciplinary restrictions, so start by confirming whether the inmate currently has limits on commissary or care packages.
2. Focus on the item, not just the order - Sometimes the issue isn’t “commissary” as a whole, but a certain category of items the inmate can’t order right now because of their restrictions.
3. Try again once the restriction changes - If the restriction is temporary, you may simply need to wait and place the order in a later week when the inmate is eligible again.

Need to add funds for commissary or phone accounts? You can deposit money at the kiosk in the main lobby of the Sheriff's Office. The kiosk takes cash, Visa, MasterCard, and debit cards. For online deposits, TouchPay accepts Visa, MasterCard, debit cards, and may also accept PayPal - there's a fee for these transactions. The facility locator number is #232501.