How to deposit funds, commissary, and payment options
You can fund an inmate account at Santa Rosa County Jail two ways: use the lobby kiosk in the main sheriff's office, or go online to touchpaydirect.com and select Smart Deposit (TouchPay facility code 232501). The kiosk takes Visa, MasterCard, and debit. Online, you can pay with Visa, MasterCard, or PayPal—vendor fees apply either way. If the inmate's account is negative, the jail puts 50% of your deposit toward that balance and makes the other 50% available for commissary or fresh favorites orders. Commissary runs through Aramark with weekly deliveries. Care packages are limited to one per week, and medical or disciplinary restrictions may apply. Inmates also get charged a $20 booking fee and a $2.00 per-day subsistence fee (waived for inmate workers). Note: TouchPay/Telmate reported a data breach in August 2020 and published recommended protection steps.
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Want to help someone at Santa Rosa County Detention Facility stay stocked with basics? The process is straightforward once you know the provider, weekly timing, and limits.
Getting money onto someone's account at Santa Rosa County Jail is straightforward once you know which system to use. Here's how to deposit funds, the numbers you'll need, and what to expect if the account balance is negative.
Putting money on someone's account at Santa Rosa County Jail comes down to two options: the lobby kiosk or TouchPay online. What catches most people off guard? The transaction fees and how deposits get split when the account is in the negative.
Deposit money at the lobby kiosk in the main sheriff's office using cash or card, or go online to touchpaydirect.com and use Smart Deposit (vendor fees apply). The kiosk accepts Visa, MasterCard, and debit. Online, you can use Visa, MasterCard, or PayPal.
If the inmate’s account is negative, facility policy applies 50% of your deposit to the negative balance and makes the other 50% available for commissary or fresh favorites orders.
Commissary is provided by Aramark with weekly deliveries, and some items may be restricted for medical or disciplinary reasons. Care packages are limited to one per week and may also be restricted for medical or disciplinary reasons.
Mail rules at Santa Rosa County Jail are pretty simple: address it correctly, know that it'll be scanned and delivered electronically, and don't include anything that counts as contraband—especially money. Here's how the process works and what to do if you need copies later.
Santa Rosa County Jail has a zero-tolerance PREA policy for sexual abuse—whether by staff or other incarcerated people. The facility provides PREA education and multiple ways to report, so someone can speak up through different channels if they're concerned about privacy or retaliation.
If you or someone you care about needs to report sexual abuse or harassment at Santa Rosa County Jail, there are several ways to do it—both inside the facility and through outside, non-recorded hotlines. Here are the reporting options the jail provides, plus what to do immediately to preserve evidence and what happens after a report is filed.
