Setting Up a Keystone Login for SCI Albion Video Visits (IVS Account Steps)
To schedule or join a video visit at SCI Albion, you'll need a Keystone Login for Pennsylvania's Inmate Visitation System (IVS). Once you're signed in, you can link your account to the person you want to visit and manage everything from one place.
Pennsylvania's Inmate Visitation System (IVS) uses Keystone Login to verify your identity. No Keystone account means no access to IVS - and that's where you schedule video visits and view your visit details.
Video visits run through Zoom, and IVS is where you'll find the Meeting ID and password on your visitor home page. The visits are free - your main setup work is getting your Keystone Login and IVS account squared away.
Account Setup
- ✓ Your legal name (use the same name you’ll use across your accounts)
- ✓ Your date of birth
- ✓ Your current address
- ✓ A valid email address you can check regularly (this is where IVS updates go)
- ✓ A plan to keep just one IVS account per authorized visitor (don’t create duplicates)
Tip: Use consistent, accurate information every time. If your name or details don’t match what the system expects, it can slow down approval or keep you from scheduling when you’re ready.
Once you're signed in, link the person you want to visit. Here's the catch: you can only add an inmate if you're already on their authorized visitors list. If you're not on the list, the system won't let you complete the connection. Confirm your status before troubleshooting anything else.
If a child will participate in visits, a completed DC-313 form must be on file when you add the inmate to your account. This trips people up - everything else looks correct, but the child can't be included without that form.
Check the email tied to your IVS account regularly. The system sends automatic notifications for status changes and cancellations, so staying on top of that inbox helps you avoid missed visits or last-minute surprises.
- Sign in with your Keystone Login - IVS requires Keystone Login to verify your identity, so start by making sure you can log in successfully.
- Use IVS for visit-related tasks - Schedule and manage visits through the IVS once you’re signed in.
- If you hit a scheduling rule, plan ahead - Visits must be scheduled at least 3 days in advance, and schedules can change, so confirm timing if you’re unsure.
- For inmate-specific or visit issues, contact the facility - Questions about IVS access, adding an inmate, or visit problems are handled through the facility where your loved one is located (not through Keystone).
Avoid this: Don’t create multiple IVS accounts for the same person. Only one account may be linked to each authorized visitor, and duplicates can impact approval and your ability to schedule.
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