How to send messages, photos, and packages
SCI Laurel Highlands uses ViaPath Technologies (ConnectNetwork) for inmate email and DOC tablets. For account setup, purchases, or technical issues, contact ViaPath customer service at 1-877-650-4249. The Department of Corrections doesn't handle vendor accounts or troubleshooting. Inmates order tablets through the DOC commissary. You can help by sending money, but those transfers require a JPay account. On the tablet, one "link" equals one cent and covers songs, email messages, games, and other DOC-approved items. These tablets have a mortality timer, meaning they must sync to a prison kiosk every 30 days or they'll lock. After release, the former inmate needs to send the tablet to ViaPath to remove the timer and load Wi-Fi and camera software. Video visits cannot be recorded, uploaded, shared, or distributed.
Search for a loved one and send messages and photos in minutes.
Sending legal mail to someone at SCI Laurel Highlands? The envelope must meet DOC requirements—especially for control numbers and attorney authentication. Get the setup right, and your mail gets treated as privileged correspondence. Miss a detail, and it gets rejected.
Confused about why your mail to SCI Laurel Highlands goes to Florida? You're not alone. Pennsylvania DOC uses a third-party mail processor for most letters and photos, enforces strict photo limits, and routes books and magazines to a separate processing center in Pennsylvania.
If you're an attorney or court sending privileged correspondence to someone at SCI Laurel Highlands, your envelope must meet Pennsylvania DOC legal mail rules. The key difference from regular mail: privileged mail requires a DOC-issued control number and must go to the institution's legal mailing address, not the general mail vendor.
Call ViaPath customer service at 1-877-650-4249 for help with inmate email, tablet purchases, or account questions. The Department of Corrections is not responsible for vendor account creation or technical troubleshooting, so ViaPath is the right contact.
No. Recording, uploading, sharing, or distributing video visits is not authorized at SCI Laurel Highlands.
If the tablet is not synced to a prison kiosk within 30 days, the mortality timer will lock the device. After release, the former inmate must send the tablet to ViaPath so the mortality timer can be removed and Wi‑Fi and camera software can be loaded.
Bringing a child to visit at SCI Laurel Highlands requires some paperwork and a couple of account checks. Handle the authorized visitors list first and make sure the DC‑313 is on file for your child. This avoids the most common reasons families get blocked at scheduling.
Getting a child approved to visit at SCI Laurel Highlands comes down to two things: the right paperwork (DC-313) and being properly set up in the state's visitation system before you try to schedule.
Want to receive phone calls from someone at SCI Laurel Highlands? The first step is setting up a phone account with the Pennsylvania DOC's phone provider.
