Why You Need a Keystone Login to Visit Someone at SCI Somerset (And How to Get One)

Keystone Login is how IVS verifies your identity. You're not just creating a username and password for visits - you're building an identity profile that IVS checks every time you try to schedule time with your loved one at SCI Somerset.

Keystone Login is just one piece of the puzzle. To actually schedule through IVS, you also need your own IVS account, and you must already be on the inmate's authorized visitor list. Missing either one? You won't be able to book a visit.

Timing matters too. IVS visits must be scheduled at least 3 days ahead, but no more than 60 days out. If you're hoping to visit soon, don't wait until the last minute to set up Keystone and your IVS account - account issues can eat through that planning window fast.

When you register, treat every detail like it matters - because it does. IVS uses your information to match you against the inmate's authorized visitor list. If your details don't line up exactly, it can delay your ability to schedule. Even small differences in how your name appears can cause big holdups.

• ✓ Your legal name (entered consistently)
• ✓ Your date of birth
• ✓ The email address tied to your account

Tips Account Recovery

• ✓ Stick to one IVS account per person - multiple accounts can hurt approval and your ability to schedule.
• ✓ If you forget your password, use the password reset option instead of creating a new account.

Watch the email address linked to your IVS account. That's where IVS sends automatic notifications about status changes to your account or visits - so check it regularly for updates.

1. Double-check your registration details - Make sure the information you used to register is accurate and matches what’s used to validate you against the inmate’s authorized visitor list.
2. Confirm you’re on the authorized visitor list - You must be on the inmate’s authorized visitor list (and have an IVS account) before you can schedule.
3. Contact the facility for IVS problems - If you’re still rejected or stuck waiting, reach out to the facility where your loved one is located. The Keystone Login help desk can’t fix IVS-specific issues.

While you're sorting things out, remember the scheduling window: visits must be booked at least 3 days ahead, and no more than 60 days out. If your registration gets delayed, you may need to adjust your target visit date to stay within that 3–60 day range.