How to Schedule Your First Video Visit at SCORE Jail

Before you start registering, gather the basics: your full name, date of birth, and a valid email address. That email is important - it's how your visitor account connects to scheduling and viewing remote video visits. Use an address you check regularly, and double-check for typos.

SCORE Jail runs all remote video visits through Securus Technologies. You'll register online, create your account, then use that same system to schedule and view visits. Trying to skip registration? You'll just get bounced back to account setup. Create your Securus profile first, then book your time.

Timing trips people up. SCORE doesn't allow same-day video visits - you must schedule at least 24 hours ahead. There's also a cap: no booking more than 7 days out. If you try to book for today or more than a week away, the system will reject it. Aim for a slot that's at least tomorrow but within the next seven days.

Video visits are scheduled in 25-minute increments. That's the full block you're reserving, so pick a time when you can be settled and ready - not squeezed between other commitments.

Treat your scheduled start time like an appointment you can't miss. SCORE's video visits start and end on time - no restarts if you're late. Log in a few minutes early so you're ready when the clock hits your scheduled time. Late arrivals lose minutes.

Hit a snag with registration, scheduling, or loading your visit? Focus your troubleshooting on Securus - that's the platform running everything. One more thing: keep your account details consistent. The email you register with is tied to your ability to schedule and view visits, so don't switch emails mid-process.

• ✓ Have your full name, date of birth, and a valid email address ready for registration
• ✓ Register online through Securus before you try to schedule a visit
• ✓ Schedule at least 24 hours ahead (no same-day visits)
• ✓ Don’t try to book more than 7 days in advance
• ✓ Set aside a full 25-minute block for the session