How to Schedule Your First Video Visit at SCORE Jail (Securus): Step by step

This guide covers how to schedule a remote video visit with someone at SCORE Jail through Securus. You'll learn the first-time setup process, the facility's scheduling rules, and how to pick a time slot, confirm your appointment, and be ready to connect when the visit starts.

Before you can schedule anything, you need to register online through Securus. SCORE uses Securus for registration, scheduling, and the visit itself. Your account setup is the starting point for everything else.

• ✓ Your full name
• ✓ Your date of birth
• ✓ A valid email address

SCORE doesn't allow last-minute video visits. You have to schedule at least 24 hours in advance, and you can't book more than 7 days out. Trying to visit today? You'll need to pick a slot on a later date.

Visits are booked in 25-minute blocks, so you'll choose a specific start time. Once scheduled, the clock runs whether you're there or not. The visit starts and ends on time, and it won't be restarted. If you connect late, you'll only get whatever time remains in that 25-minute window.

1. Sign in to your Securus account: Use the same account you registered for SCORE video visitation.
2. Find and select the incarcerated person: Follow the prompts inside Securus to choose who you are scheduling with.
3. Choose a date and time that meets SCORE’s timing rules: Pick a slot at least 24 hours away (and no more than 7 days out).
4. Select a 25-minute visit slot: Video visits are scheduled in 25-minute increments.
5. Confirm the scheduled visit: Double-check the date and time before you finalize, since same-day visits are not permitted.

Make sure you pick a time within SCORE's video visitation hours. Visits are available Sunday through Saturday from 08:00 AM to 05:30 PM, and again from 07:00 PM to 09:30 PM.

Before Visit Checklist

• ✓ Your Securus account is created, since SCORE requires online registration and scheduling through Securus
• ✓ Your registration details are accurate (full name, date of birth, valid email)
• ✓ You have the visit confirmation saved or noted, and you are watching email in case SCORE sends a cancellation notice

• ✓ Use a stable internet connection
• ✓ Test your camera and microphone ahead of time
• ✓ Plan a browser option other than Chrome or Microsoft Edge for Video Connect sessions

Even though you're visiting by video, SCORE encourages modest, conservative dress. Wear shoes and avoid anything overly revealing.

Here's a common stumbling point for first-time visitors: Securus Video Connect's guidance says not to use Chrome or Microsoft Edge for scheduled sessions. If either of those is your default browser, switch to an alternative before your visit. Do a quick camera and mic check ahead of time so you're not troubleshooting during your 25-minute window.

1. Get your setup ready before the scheduled time: Update your browser if needed and close extra tabs or apps that can slow video.
2. Test your camera and microphone: Fix permissions and settings before the visit starts.
3. Join a few minutes early: Visits start on time, so connecting early helps you use your full scheduled time.

If you don't see a confirmation where you expect it, start by checking the email you used for Securus registration. Look in spam and junk folders. Keep watching your email even after you're scheduled. SCORE emails cancellation notices if a visit is canceled, including during inmate lockdowns. If SCORE cancels your visit due to a lockdown, it won't be automatically rescheduled. You'll need to go back online and book a new slot through Securus.

1. Check the timing of the visit you scheduled: SCORE requires at least 24 hours of lead time, and you can only schedule up to 7 days in the future.
2. Reschedule online if you are outside the allowed window: If you tried to book too soon (same-day) or too far out, pick a new eligible time through the Securus portal.
3. If you cannot connect, switch browsers and try again: Follow Securus guidance (avoid Chrome and Microsoft Edge for Video Connect), then re-check your camera/mic permissions.
4. If problems continue, contact Securus support through your account: Use the help options inside Securus since the visit itself is hosted there.