What Counts as a Visit at SCORE: Cancelling Less Than 24 Hours & Lockdown Cancellations

At SCORE, the 24-hour mark determines whether a cancellation "counts" as a visit. Cancel at least 24 hours before your scheduled time? No problem - it won't count against you. But cancel with less than 24 hours' notice, and SCORE treats it as a used visit. You'll lose one of your visit opportunities even though you never actually connected.

This connects to how scheduling works at SCORE: same-day visits aren't allowed. You must book at least 24 hours ahead, and you can schedule up to 7 days out. That means your "free to cancel" window matches your planning window. Once you're inside that final 24 hours, backing out costs you a visit.

Sometimes the cancellation isn't your fault. If SCORE cancels a visit due to a lockdown or administrative closure, it won't count against your weekly visits. You'll get an email notification, so keep an eye on the address you used when you registered.

The same 24-hour rule applies when the inmate cancels. If they cancel at least 24 hours before the scheduled visit, it won't count. Good to know if plans change on their end and you're watching your visit allotment.

If SCORE cancels your visit because of a lockdown, don't expect automatic rescheduling. The cancellation email is just a heads-up. You'll need to book a new time yourself through Securus at https://securustech.net/.

SCORE runs remote video visits through Securus - that's where you register, schedule, and join your visit. Need to grab a replacement time after a cancellation? Head to the same Securus portal at https://securustech.net/.

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• ✓ Schedule your visit at least 24 hours ahead (and no more than 7 days out); same-day visits aren’t allowed.
• ✓ Plan around the visit length: internet/video visits are scheduled in 25-minute increments.
• ✓ Be ready on time - scheduled visits start and end on time and won’t be restarted once the start time has passed.

If something comes up close to your visit time, remember the bottom line: cancelling less than 24 hours before counts as a used visit. I'd keep your schedule clear once you're inside that final day. And watch for cancellation emails from SCORE so you know whether you need to reschedule.

Here's the simple version: cancel 24+ hours ahead and it won't count; cancel with less notice and it will. If SCORE cancels due to a lockdown, it won't count against your weekly visits - but you'll need to book a new time yourself at https://securustech.net/.