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Setting Up Video Visits from Home: A Step-by-Step Guide for Scotts Bluff County

Setting up a video visit comes down to two things: having an NCIC account and making sure it's funded before your visit starts. Here's the simplest way to get ready, understand the costs, and avoid common hiccups.

• 3 min read Verified from official sources

To video visit someone at Scotts Bluff County from home, you'll need to create an NCIC prepaid account and add funds. You can do this through NCIC's online account portal (a Spanish version is also available). If you run into trouble or prefer doing it by phone, call NCIC support at 1-800-943-2189.

  • ✓ Create your NCIC prepaid account (use the English or Spanish account portal).
  • ✓ Verify your email (if prompted), so you can log back in without issues.
  • ✓ Add a payment method.
  • ✓ Fund the account so it has a balance for video visits and messaging.
  • ✓ If you hit an error or cannot log in, call NCIC at 1-800-943-2189.

Video visits at Scotts Bluff County cost $0.30 per minute. Your total depends on how long the visit runs, so know your budget before you schedule.

Planning to send messages too? Those charges come out of the same NCIC balance. Text messages run $0.25 each, while picture messages and video messages cost $0.35 each. A few extras can add up fast if you're not keeping an eye on your balance.

Quick cost example: A 20-minute video visit costs $6.00 (20 x $0.30). Add 2 text messages ($0.50 total) and 1 picture or video message ($0.35), and you're at $6.85.

Once your NCIC account is ready, you can video visit your loved one from home. Before picking a time, make sure your account has funds. Visits are charged at $0.30 per minute, and an empty balance can cut your session short.

  1. Create your NCIC prepaid account. Use NCIC’s account portal (English or Spanish) or call 1-800-943-2189 for help.
  2. Add funds to your account. Video visits are billed at $0.30 per minute, so load enough to cover the visit length you want.
  3. Log in and schedule your video visit. Use the NCIC system to choose an available time.
  4. Check your balance before the visit starts. Topping up ahead of time is easier than trying to fix it mid-visit.
  5. Join the visit at the scheduled time. Sign in a few minutes early so you are ready when it begins.

Inside the facility, inmates can make calls from telephones in each housing area or from handheld tablets. You can't call into the jail to reach an inmate directly. The only way to leave a message is through voicemail to approved inmates.

Note: Three-way calls are prohibited. Trying to add another person can end the call or cause account problems.

Having trouble connecting a video visit, or not sure your account is set up right? Call NCIC support at 1-800-943-2189. If your connection drops mid-visit, check your account balance first. Visits pull funds at $0.30 per minute, so a low balance is usually the culprit.

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