How to send messages, photos, and packages
Staying in touch with someone at Shelby County Jail means waiting for them to reach out first. Inmates cannot receive incoming phone calls—they'll need to call you. Most calls from the jail are recorded and monitored, except calls to an inmate's attorney. Phone service runs through NCIC Inmate Communications, which publishes rates and service details. The jail also offers an inmate voicemail option at $1.50 for a three-minute message. To pay for call time, inmates can add prepaid minutes using funds from their inmate account through the jail's commissary kiosks. For technical or billing issues, contact NCIC customer service.
Search for a loved one and send messages and photos in minutes.
Inmates at Shelby County Jail can't receive incoming calls, but they can call you. Coordinate ahead of time so they know when to reach out.
Yes. Calls from Shelby County Jail are recorded and monitored, except for privileged calls to an inmate’s attorney. Assume your call may be monitored unless it’s an attorney call.
Inmates can purchase prepaid phone time using funds from their inmate account through the jail’s commissary kiosks. NCIC Inmate Communications is the phone provider, and NCIC customer service handles technical or billing issues.
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