How to Contact an Inmate at Sheridan Corrections Center, IL (IL)

Sheridan Corrections Center runs on Illinois Department of Corrections (IDOC) systems for communication. IDOC facilities have transitioned video visitation from GTL to ICSolutions, so that's the service you'll use when setting up video visits.

For phone calls, there are two ways to cover the cost. You can create and fund an ICSolutions Friends and Family prepaid account, which pays for calls you receive from the person in custody. Or you can add money to their trust account so they can purchase phone minutes through commissary.

Steps-to-follow

• ✓ Create and fund an ICSolutions Friends and Family prepaid account to pay for the calls you receive.
• ✓ If you prefer, fund the incarcerated person’s trust account so they can buy phone minutes through commissary.

Phone, video, and other services don't all run through the same process. Follow the facility and IDOC instructions for the specific type of contact you're setting up, especially if you're switching over from an older system.

What-to-verify

• ✓ Whether Sheridan’s video visitation is currently scheduled through ICSolutions (IDOC has moved video visitation from GTL to ICSolutions).
• ✓ Whether an ICSolutions Friends and Family prepaid account is the right way to pay for the calls you receive.
• ✓ Whether funding the person’s trust account is allowed or preferred at Sheridan for purchasing phone minutes through commissary.
• ✓ Any fees, funding limits, or account requirements that apply to either method.

For the most accurate instructions, check IDOC's communication guidance and confirm anything time-sensitive directly with the facility. That's the best way to avoid sending money to the wrong place or setting up an account that won't work for the type of contact you want.