How to Send Money to Sheridan Corrections Center, IL (IL)

At Sheridan Corrections Center, friends and family pay for phone calls by creating and funding an ICSolutions prepaid account. There's also a second route: you can add money to the incarcerated person's trust account, and they can use those funds to purchase phone minutes through commissary.

One thing that trips people up during the phone provider transition is older balances. If you still have money sitting in a Securus Advance Connect account, that balance will not transfer automatically to ICSolutions. You'll need to contact Securus directly for refund details or next steps. Do that sooner rather than later so you don't miss any deadlines they may have.

Steps to Follow

• ✓ Create and fund an ICSolutions prepaid account if you want to pay for calls you receive from the person at this facility.
• ✓ Fund the incarcerated person’s trust account if you want them to be able to buy phone minutes through commissary.

• ✓ If you have a Securus Advance Connect balance, do not expect it to move over to ICSolutions automatically.
• ✓ Contact Securus for refund information at 1-800-844-6591 or securustech.net.

Before you send money, make sure you're using the right path for what you're trying to cover. Calls you receive are paid through an ICSolutions prepaid account. Phone minutes purchased by the incarcerated person come from funds in their trust account (used through commissary). Procedures can change, so double-check the current process right before you fund an account.

1. Check whether your Securus balance needs action: If you have money in a Securus Advance Connect account, remember it will not transfer automatically to ICSolutions.
2. Contact Securus for refund instructions: Call 1-800-844-6591 or use securustech.net to ask how refunds work and what information they need from you.
3. Confirm you completed any required steps: Ask whether there are deadlines, forms, or identity checks tied to getting your remaining balance back.