How to send messages, photos, and packages
Sheridan Correctional Center uses ICSolutions for both video visits and phone services. For video visits, create an ICSolutions account, download the ICSolutions app, and test it before your scheduled visit. For phone calls, friends and family can pay by adding money to an ICSolutions prepaid account or by funding the incarcerated person's trust account so commissary minutes can be purchased. Calls from Sheridan through ICSolutions will show (779) 214-6761 on your caller ID. The domestic ICSolutions call rate is $0.008 per minute. If you still have a Securus Advance Connect balance, it will not transfer automatically to ICSolutions. Contact Securus about refund options.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at Sheridan Correctional Center? Most personal letters, cards, and photos won't arrive as paper—they'll be delivered digitally. Here's how the scanning process works, what gets through as originals, and how to avoid unnecessary delays.
If your loved one is at Sheridan Correctional Center, most incoming non-privileged mail won't be handed over in its original form. IDOC scans that mail into PDFs, which your loved one can view on their bulletin board/tablet. There are a few exceptions to this process, and at least one format you should avoid sending entirely.
Sending a letter to someone at Sheridan Correctional Center? Here's what actually happens to it. For most regular mail, your loved one won't receive the paper you sent—they'll view a scanned copy on a tablet instead.
Illinois DOC has changed how regular (
If someone you care about is in an Illinois Department of Corrections facility, regular mail works differently now. Here's what gets scanned, how they'll actually receive it, and what the new "publisher-only" rule means for books and magazines.
Schedule video visits through ICSolutions. Create an ICSolutions account, use the ICSolutions app to schedule, and test the app before your visit.
Calls from Sheridan go through ICSolutions and typically show (779) 214-6761 on your caller ID. You can fund calls through an ICSolutions prepaid account or by adding funds to the incarcerated person's trust account so commissary minutes can be purchased.
No. Securus Advance Connect funds do not transfer automatically to ICSolutions, so contact Securus at 1-800-844-6591 or visit securustech.net for refund options or next steps.
Domestic phone calls through ICSolutions cost $0.008 per minute.
Staying in touch with someone at Sheridan Corrections Center comes down to knowing which systems Illinois uses for calls and visits, and which parts you'll need to fund on your end.
If you have a conviction or pending charges, you can still visit someone at Sheridan—but you'll need written approval from the Chief Administrative Officer (CAO) first. Here's how the approval process works so you can plan ahead.
Sheridan follows Illinois Department of Corrections visitation rules, and two situations often trip people up: visiting when you have a conviction or pending charges, and wanting to see more than one incarcerated person in the same trip. Both require written approval ahead of time. Here's how to handle each so you don't get turned away at the door.
