How to Contact an Inmate at Smart Comm. SCI Pine Grove (PA)

IVS video visits at SCI Pine Grove start with a URL you'll receive by email or find on the IVS website. Open that link, and it routes you to the Zoom website. From there, select "Launch Meeting" to join your visit.

Inmate phone calls are limited to numbers within the North American Calling Plan. That covers all 50 U.S. states, Puerto Rico, Canada, the U.S. Virgin Islands, and other Caribbean Islands.

How calls get paid for depends on where they're going. Calls to any of the 50 U.S. states can be placed as collect calls or paid with pre-paid time purchased at the commissary. Calls to Puerto Rico, Canada, the U.S. Virgin Islands, and other Caribbean Islands must use pre-paid time only.

Steps to Follow

• ✓ Open the IVS URL from your email or from the IVS website.
• ✓ When the link takes you to the Zoom website, select “Launch Meeting.”
• ✓ Confirm the Meeting ID auto-populates.
• ✓ Enter your name or your email address.
• ✓ Join the visit.

• ✓ Confirm the phone number you want to call is within the North American Calling Plan (all 50 states, Puerto Rico, Canada, the U.S. Virgin Islands, and other Caribbean Islands).
• ✓ If you are calling a number in any U.S. state, decide whether the call will be collect or make sure the inmate has pre-paid time purchased at the commissary.
• ✓ If you are calling Puerto Rico, Canada, the U.S. Virgin Islands, or another Caribbean Island, make sure the inmate has pre-paid time (these calls must be made using pre-paid time).

Before your scheduled video visit, confirm you have the current IVS link and know the Zoom join flow. Here's what to expect: the IVS URL routes you to Zoom, you select "Launch Meeting," then enter your name or email address before joining.

If calls aren't going through, check the destination rules first. Calls can only go to numbers within the North American Calling Plan. Payment rules vary by location: calls to the 50 U.S. states can be collect or use commissary pre-paid time, while calls to Puerto Rico, Canada, the U.S. Virgin Islands, and other Caribbean Islands require pre-paid time.

• ✓ SCI Pine Grove’s official information channels (website or phone prompts) for the most current communication instructions
• ✓ Any Smart Communications or IVS documentation referenced by the facility for video-visit join instructions
• ✓ Your visit confirmation materials (emails or your IVS account), especially the Zoom link and any join directions