Mail, photos, messaging, and phone/call options for staying in touch.
All non-attorney video visits at SCI Pine Grove are audio and video recorded and may be reviewed. Attorney video visits are exempt from recording. You can join up to five minutes before the scheduled start time, giving you a buffer to get connected. If you're using a phone or tablet, install the Zoom Cloud Meetings app from Google Play or the App Store. The IVS link opens Zoom and auto-fills the Meeting ID, but you still need to enter your name or email to join. Inmates can also place telephone calls under the North American Calling Plan. Calls to U.S. states can be collect or prepaid, while calls to certain territories must be prepaid. The phone prompts walk you through choosing a language, selecting collect vs debit, entering the number, and entering the inmate's IPIN.
Search for a loved one and send messages and photos in minutes.
Trying to connect with someone at SCI Pine Grove? The two main options covered here are video visits through IVS (which use Zoom) and inmate phone calls, which follow Pennsylvania DOC calling-plan rules.
SCI Pine Grove uses different mailing channels depending on what you're sending. Here's how to pick the right one and format the address so your mail actually gets there.
Mail for Pennsylvania state prisons runs on two separate tracks: everyday letters and photos go through a central mail processor, while books and magazines get routed to a different processing center. Getting the right address and format makes all the difference for smooth delivery.
Yes. All non-attorney video visits are audio/video recorded and subject to review. Attorney video visits are not recorded.
You can join up to five minutes before the scheduled start time.
Yes. To join on a phone or tablet, download and install the Zoom Cloud Meetings app from Google Play or the App Store. The IVS link opens Zoom and auto-populates the Meeting ID, but you still must enter your name or email.
Phone calls follow the North American Calling Plan. Calls to U.S. states can be collect or prepaid, while calls to certain territories must be prepaid. The dialing prompts walk you through choosing a language, selecting collect vs debit, entering the number, and entering the inmate's IPIN.
A visit goes a lot smoother when scheduling and paperwork are handled before you leave home. Use this checklist to plan your visit at SCI Pine Grove and know what to expect when you arrive.
A smooth visit at SCI Pine Grove starts before you leave home. Use this checklist to schedule within the right window, bring the right people and paperwork, and avoid surprises at the gate.
Your first video visit at SCI Pine Grove goes smoother when you set up your IVS (Keystone) account early, add your loved one correctly, and have Zoom ready before your scheduled time. Here's how to get from account setup to joining the call.
