How to Contact an Inmate at Facility

Offenders at this facility cannot receive incoming phone calls. It only works one direction: the offender places outgoing calls when they're allowed to (for example, not while on restricted status). Calling the facility and hoping to get patched through won't work. Instead, you need to set things up on your end so you can accept the offender's outgoing calls.

All phone calls run through an automated security system. The offender uses a personal identification number (PIN) to place calls. If calls aren't going through or your number isn't being reached, the PIN and account setup side is usually where the problem is.

Steps to Follow

• ✓ Ask the offender which option they are using to pay for calls: debit minutes purchased in the canteen, minutes purchased from an on-site kiosk, or an account set up through Securus.
• ✓ If you want to fund calls ahead of time for a specific billing telephone number (BTN), use Advance Connect so money is available when the offender calls.
• ✓ To receive pre-paid calls, set up an account with Securus. You can do that online, by phone, by email, or by mail.

1. Decide how you want calls funded: the offender can use debit minutes (canteen or kiosk) or an account through Securus. If you are paying from the outside, Advance Connect can fund calls in advance to a specific BTN.
2. Set up your Securus account: create the account using the method that works for you (online, phone, email, or mail) so the system can recognize and bill your number correctly.
3. Confirm the phone number details before you wait for a call: make sure the BTN and any pre-paid funding are attached to the exact number you want to receive calls on.

A few details can shift depending on the offender's status and how the facility is running the phone system at any given time. Start by confirming whether the offender is on restricted status, since that can block outgoing calls entirely. Then ask how the PIN process works for them: how they obtain it and how it's managed in the automated system. A PIN issue can stop calls even when everything else is set up correctly. Also verify where debit minutes are purchased at this facility. Offenders may use the canteen, on-site kiosks, or an account set up through Securus. If you're trying to receive pre-paid calls, double-check the exact steps the facility expects for setting up a Securus account and which contact methods are accepted (online, phone, email, or mail). One last thing: keep your calls clean and practical. All offender phone calls are monitored for security purposes, so avoid sharing sensitive personal information on the line.