How to send messages, photos, and packages
Phone and voicemail at South Florida Reception Center run through GTL/ConnectNetwork. To receive calls, fund an AdvancePay prepaid account (the called party pays). Each incarcerated person gets one free phone call per week, up to five minutes. After that, calls within the North American Dialing Plan cost $0.135 per minute. Calls can last up to 30 minutes, and there's a 30-minute wait before another call can start. To leave a voicemail through the inmate voicemail system, you'll need the inmate's 7-digit PIN. For help with AdvancePay, billing, or voicemail, contact GTL/ConnectNetwork customer support for FDC services at 866-732-9098. Other options like messaging, tablets, and remote video vary by site and vendor.
Search for a loved one and send messages and photos in minutes.
Paid calls are billed at $0.135 per minute for calls within the North American Dialing Plan. Each incarcerated person also receives one free call up to five minutes per week through GTL.
Calls can last up to 30 minutes. After a completed call, there’s a 30-minute waiting period before another call may begin.
To leave voicemail through the inmate voicemail system, you must know the inmate’s 7-digit PIN. If you need help with voicemail or other GTL/ConnectNetwork services, call 866-732-9098.
AdvancePay is GTL/ConnectNetwork’s prepaid account that the called party can fund to receive calls from incarcerated individuals. Follow the vendor’s guidance for setup and payment methods.
Yes. Money orders for inmate accounts must be payable to JPay and mailed to the facility’s designated JPay PO Box—verify the exact PO Box and instructions on the facility page before sending.
General correspondence is typically opened and inspected, while privileged/legal mail is handled differently (opened only in the inmate’s presence). Some facilities also scan routine letters and deliver electronic copies, so check the South Florida Reception Center page to confirm whether scanned delivery is used here.
Getting approved to visit at South Florida Reception Center starts with the Florida DOC visitation application. Follow the rules on who must apply, submit only one form per person, and make sure nothing is missing or unsigned—that's how you avoid the most common delays.
Want to add money to someone's account at South Florida Reception Center by mail? A JPay money order deposit is one of the simplest options—and you don't need an online account to do it.
Phone calls are often the fastest way to stay connected, but the billing and limits can trip you up at first. Here's how phone calls from Florida Department of Corrections (FDC) facilities work—costs, time limits, and where to get help if something goes wrong.
