How to Contact an Inmate at Southeast Correctional Center (MO)
Phone contact at Southeast Correctional Center is possible, but it works differently than calling someone on the outside. Here's how calls work, how to get set up, and what to verify before you wait by the phone.
At Southeast Correctional Center, offenders cannot receive incoming phone calls. Instead, the offender places outgoing calls, as long as they aren't on restricted status. If your loved one is in a segregation unit, phone access is limited, so expect fewer opportunities for calls.
Calls go through an established phone vendor system. The phones can process collect calls, debit calls, or prepaid calls. Your loved one will need a personal identification number (PIN) through an automated security system to place any call. One thing to keep in mind: all calls are monitored for security purposes, so plan your conversations accordingly.
Phone contact isn't limited to wall phones. Offender computer tablets can also have phone apps installed. In Missouri, this can include a phone app on JPay tablets powered by Securus Technologies. Payment options vary too. Debit minutes can be purchased through the canteen or a kiosk, or funded through an account set up through Securus.
Steps to Follow
- ✓ Expect outgoing calls only. Offenders at Southeast Correctional Center cannot receive incoming calls, so you will be waiting for them to call you.
- ✓ Ask your loved one if they are on restricted status. If they are, they may not be able to place calls.
- ✓ Keep in mind that segregation housing limits phone access. Fewer calls can be normal in those units.
- ✓ Be ready for the vendor-based system: calls may come through as collect, debit, or prepaid.
- ✓ Confirm your loved one can access and use their PIN in the automated security system.
- ✓ Speak with the expectation that calls are monitored for security purposes.
- ✓ Find out which funding method your loved one is using: debit minutes purchased in the canteen, debit minutes purchased from a kiosk, or an account set up through Securus.
- ✓ If an account is involved, confirm what needs to be set up or funded on your side so prepaid calls can go through.
- ✓ Ask whether your loved one has access to a tablet and whether it has the phone application enabled.
- ✓ If they use a tablet phone app (such as a JPay tablet phone app powered by Securus Technologies), confirm what account or funding method is required for those calls.
Before troubleshooting anything else, verify basic access for your specific loved one. Southeast Correctional Center does not allow incoming phone calls to offenders. The key question is whether they can place outgoing calls right now or whether they're on restricted status. If they're in segregation, find out what "limited access" actually looks like for that unit so you have realistic expectations about how often calls can happen.
Next, confirm the mechanics. Which vendor handles phone services at the facility? Will your loved one's calls come through as collect, debit, or prepaid? They'll need their PIN to place calls through the automated security system, so make sure they can use it without issues. Also double-check the funding path: are they buying debit minutes through the canteen or a kiosk, or using an account set up through Securus?
Note: All offender phone calls are monitored for security purposes. If calls are being made through a tablet phone app, confirm whether the same monitoring and restrictions apply.
For the most current details, check the Missouri Department of Corrections phone-calling guidance and any Southeast Correctional Center communication rules. If anything is unclear, confirm directly with facility staff. Policies and available options can shift, and a quick call to verify can save you a lot of frustration.
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