Setting Up an AdvancePay Phone Account for Families with Loved Ones at Southeastern Correctional Complex

AdvancePay is a prepaid calling account linked to your phone number. You add money to the account, and when your incarcerated family member or friend calls you, the call draws from that balance. Think of it as funding calls ahead of time so they go through without any issues.

The easiest way to set up and manage an AdvancePay account is online at web.connectnetwork.com/get-started-fdc/. You'll create an account tied to your phone number and handle deposits and settings from one place.

Not a fan of online setup? You can also open an account or make deposits by calling (866) 732-9098, or use the ConnectNetwork mobile app. Either way, the goal is simple: get your phone number set up and funded so calls can connect.

How to Fund and Checks

• ✓ If you pay by check or money order, write your 10-digit telephone number on it (that number is your account number).
• ✓ Don’t leave the phone number off - payments received without a telephone number can’t be posted to an account.

Mailing a check or money order? Build in extra time. These payments can take 7–10 business days to post, so don't wait until your balance hits zero if you want calls to keep coming through.

For billing questions or account help, contact ConnectNetwork customer service at (866) 732-9098. You can also visit www.connectnetwork.com for more information and self-service options.

If you need to send payments or correspondence by mail, use this address: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.

1. Call AdvancePay support at (866) 732-9098 - the request has to be made by phone.
2. Make sure the account holder calls - the person the number is listed to must be the one to request the unblock.
3. Ask to speak with a representative and request the unblock - a customer service representative handles unblocking.