Send Photos & Mail at Southeastern Correctional Complex

How to send messages, photos, and packages

Overview

Southeastern Correctional Complex uses ConnectNetwork AdvancePay for phone calls. This prepaid system lets you fund a phone number so an incarcerated person can call you using that balance. Set up an account online at web.connectnetwork.com/get-started-fdc/, through the ConnectNetwork mobile app, or by calling customer service at (866) 732-9098. After registering, click the email confirmation link to activate your account. Your account name should match your government-issued ID. If your AdvancePay number gets blocked, the account holder must call (866) 732-9098 to request an unblock. For mailed payments or correspondence, send to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722. Include the 10-digit telephone number as the account number—payments without it can't be posted. Fees may apply.

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Quick Facts

  • ConnectNetwork AdvancePay lets family or friends prepay a phone number so an incarcerated person can call using the prepaid account balance.
  • You can set up and manage an AdvancePay account online at web.connectnetwork.com/get-started-fdc/, by phone, or with the mobile app.
  • AdvancePay customer service and automated system phone number is (866) 732-9098; to unblock a blocked AdvancePay number the listed account holder must call that number and speak to customer service.
  • Mail payments and correspondence should be sent to AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722, and payments must include the 10-digit telephone number as the account number.

Common Questions

How do I set up an AdvancePay account for someone at Southeastern Correctional Complex?

Set up and manage AdvancePay online at web.connectnetwork.com/get-started-fdc/, in the ConnectNetwork mobile app, or by phone with AdvancePay customer service. After you register, activate the account by clicking the link in the confirmation email.

Who do I call for AdvancePay support or to unblock a number?

Call (866) 732-9098 for customer service or the automated system. If your AdvancePay number is blocked, the person listed on the account must call (866) 732-9098 and speak with customer service to request an unblock.

Where do I mail payments or correspondence for AdvancePay?

Mail payments and correspondence to AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722. Put the 10-digit telephone number on the check or money order as the account number—payments without a phone number can’t be posted.

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