How to send messages, photos, and packages
Southeastern Correctional Complex uses ConnectNetwork AdvancePay for phone calls. This prepaid system lets you fund a phone number so an incarcerated person can call you using that balance. Set up an account online at web.connectnetwork.com/get-started-fdc/, through the ConnectNetwork mobile app, or by calling customer service at (866) 732-9098. After registering, click the email confirmation link to activate your account. Your account name should match your government-issued ID. If your AdvancePay number gets blocked, the account holder must call (866) 732-9098 to request an unblock. For mailed payments or correspondence, send to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722. Include the 10-digit telephone number as the account number—payments without it can't be posted. Fees may apply.
Search for a loved one and send messages and photos in minutes.
Set up and manage AdvancePay online at web.connectnetwork.com/get-started-fdc/, in the ConnectNetwork mobile app, or by phone with AdvancePay customer service. After you register, activate the account by clicking the link in the confirmation email.
Call (866) 732-9098 for customer service or the automated system. If your AdvancePay number is blocked, the person listed on the account must call (866) 732-9098 and speak with customer service to request an unblock.
Mail payments and correspondence to AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722. Put the 10-digit telephone number on the check or money order as the account number—payments without a phone number can’t be posted.
Getting approved to visit at Southeastern Correctional Complex starts with the Florida DOC visitation application. Follow the submission rules and wait for approval before you travel—that's how you avoid the most common delays.
To add money to an inmate's account at Southeastern Correctional Complex, you'll need to send funds to the appropriate Service Center using one of three accepted payment types: a U.S. Postal money order, a cashier's check, or a certified bank draft. Stick to these options. Anything else can get refused and delay the whole process.
AdvancePay is one of the main ways families fund phone calls from Southeastern Correctional Complex. Once your phone number has a prepaid balance, your loved one can call you using those funds.
