What That Phone Number Means: Recognizing Calls from Southwestern

Calls through the ICS phone system at Southwestern Illinois Correctional Center typically display (618) 323-5453 on your caller ID. If you see that number, the call is coming through the facility's phone system - not from a personal cell phone.

• ✓ Save (618) 323-5453 as a contact (for example: “Southwestern ILCC Calls”) so you recognize it quickly and don’t ignore it as spam.

People in IDOC custody cannot receive incoming calls. They can only make outgoing calls to people on their approved calling list. That's why you see a single facility number on your caller ID - the call routes through the prison phone system, even though your loved one is the one dialing.

IDOC now uses ICSolutions to handle phone services. If things seem different than before - the caller ID number, billing, or account setup - check IDOC's contact page for transition instructions that walk families through the changes.

1. Save the caller ID number - add (618) 323-5453 to your contacts so you recognize future calls right away.
2. Review your phone setup and call account info - since IDOC phone service is through ICSolutions, check the transition instructions IDOC provides and any messages or settings tied to your ICSolutions calling setup.
3. Call customer service if you’re still stuck - if you’re not getting calls you expect (or you’re unsure what you’re seeing), contact ICSolutions at 888-506-8407 for help.