What That Phone Number Means: Recognizing Calls from Southwestern Corrections Center (618) 323-5453
If you see (618) 323-5453 on your caller ID, it's a real call connected to Southwestern Illinois Correctional Center's phone system (ICSolutions).
Calls from Southwestern Illinois Correctional Center's phone system may show up on your phone as (618) 323-5453. If your loved one is incarcerated there, that's the number to watch for.
Tip: Save (618) 323-5453 in your contacts now so you don't accidentally ignore a time-sensitive call from Southwestern's phone system.
At IDOC facilities like Southwestern, people in custody cannot receive incoming phone calls. It only works one direction: they place outgoing calls to numbers on their approved calling list. The number that shows up on your end is the facility or phone-system caller ID, not a personal number.
IDOC has transitioned its phone services to ICSolutions. That's why you may see an ICSolutions-related caller ID when someone calls from Southwestern, even if the number looks unfamiliar at first.
- Start with ICSolutions customer service - If you have questions about calls, or you are dealing with account or service issues, contact ICSolutions at 888-506-8407 or Customer@icsolutions.com.
- ✓ Confirm you are on the person’s approved calling list (they can only call approved numbers).
- ✓ If you are not sure, ask them in writing to add you to their approved calling list.
- ✓ For billing, setup, or call-connection problems, contact ICSolutions customer service at 888-506-8407 or Customer@icsolutions.com.
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