How Phone Calls, Email, and Visits Work (Louisiana rules families need to know)

Phone calls in Louisiana prisons work differently than everyday calling. People in custody can only place outgoing collect calls - the phones don't accept incoming calls. Expect conversations to be short. Calls are usually limited to 15 minutes, so have your questions ready and keep updates focused.

Phone access depends on an approved "master list." An incarcerated person can have up to 20 phone numbers on that list - family, friends, and legal contacts. The list can only be updated quarterly, so plan ahead. If you switch numbers, get a new phone, or want to add someone, don't wait until the last minute.

Calls to cell phones are allowed, but there are specific rules. You'll need to set up a Securus account and provide your primary residence information - without that, calls may not go through. Prepaid cell phones aren't allowed. If your number is on a prepaid plan, you'll need a different option before you can reliably receive calls.

Need a faster way to share updates than regular mail? Louisiana uses JPay for secure electronic messages. JPay email is quicker than sending a letter, and you can attach photos (properly formatted). It's a practical option for everyday check-ins when timing matters.