Penmate Inmate Support Guides
Sending Money

How to Send Money to Facility

Sending money is usually straightforward once you know which deposit methods the facility accepts. Here are the supported options and the simplest way to complete a deposit without surprises.

• 2 min read Verified from official sources
How to Send Money to Facility

You can deposit money to an inmate's account using the Jail ATM kiosk in the St. Charles County Department of Corrections lobby. This is the only on-site option for adding funds.

There's also an online option. The JailATM website lets you deposit funds from home, which is easier if you can't make it to the lobby in person.

Processing fee: A processing fee is charged on every deposit. Check the current fee amount before you submit so the total doesn't catch you off guard.

One thing to know about the lobby kiosk: the JailATM kiosk does not dispense cash. It only accepts deposits, so don't expect change back.

How to Send Money to Facility

Steps

  • ✓ Decide whether you want to deposit in person at the Jail ATM kiosk in the St. Charles County Department of Corrections lobby
  • ✓ Or deposit online through the JailATM website
  1. Choose your deposit method: Use the Jail ATM kiosk in the St. Charles County Department of Corrections lobby, or make your deposit online through the JailATM website.
  2. Complete the deposit: Follow the prompts on the kiosk screen (for in-person deposits) or the prompts on the JailATM website (for online deposits).
  3. Plan for no cash back at the kiosk: If you use the lobby kiosk, remember it does not dispense funds. It only accepts deposits.

Fee reminder: Every deposit includes a processing fee. Factor that into the amount you send so your loved one actually receives what you intended.

What to Verify

  • ✓ Confirm the current processing fee before you deposit
  • ✓ Look for any minimum or maximum deposit amounts listed for the kiosk or the JailATM website
  • ✓ Confirm when the St. Charles County Department of Corrections lobby (and the Jail ATM kiosk inside it) is accessible for deposits
  • ✓ Ask if there are any lobby access rules that could affect your ability to use the kiosk
  • ✓ Make sure you are using the correct JailATM website before entering payment information
  • ✓ Confirm what payment types are accepted online and whether there are any online processing times or limits

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