In-Person Visits Suspended at St. Charles County DOC — How to Use Video Visitation and What Attorney Visits Mean

St. Charles County DOC suspended all in-person personal visits starting March 22, 2025 due to renovations. If you were expecting to see your loved one face-to-face, plan on using video visitation instead until the county lifts the suspension. Since this change is tied to renovation work, the timeline can shift. Don't assume in-person visits have resumed just because time has passed - check for an official update before making the trip.

Attorney visits work differently. Even with personal visits suspended, attorneys can still meet with their clients in person. No appointment is needed, but staff will ask for credentials on arrival. If you're a family member helping coordinate legal contact, here's the key point: the suspension only applies to personal visits, not attorney access.

For families, JailATM video visitation is the alternative. Start by setting up an account at JailATM.com. Once registered, you can connect with an inmate from your computer, laptop, or smartphone - no trip to the facility required. JailATM handles more than just visits. You can also place bail, add funds to inmate accounts, and access video calls through the same platform. If you need to do multiple things - like funding an account and scheduling a video visit - it's all in one place. Be aware of costs. Video visitation through JailATM has fees, so set up your payment method or fund your account ahead of time. That way you won't hit delays when you're ready to schedule or start a call.

Need to add money to an inmate's account in person? There's a JailATM kiosk in the Corrections lobby for exactly that. One thing that trips people up: the kiosk doesn't dispense cash or give change. If you'd rather handle things remotely, the JailATM website lets you place bail, add funds, and access video calls from home.

Prepare Video

• ✓ Set up your account through JailATM.com before you try to visit.
• ✓ Use a computer, laptop, or smartphone for the video visit.
• ✓ Plan for fees associated with JailATM video calls (have a payment method or funds ready).
• ✓ If you’re adding money in person, use the JailATM kiosk in the Corrections lobby (it adds funds to an inmate account, but it does not dispense cash).

Before you make the trip, verify the current visitation status with St. Charles County DOC. In-person personal visits were suspended starting March 22, 2025 due to renovations - the county's official updates are your best source for when that changes.