What Happens to Your Mail at St. Charles County DOC — Why Personal Mail Goes to Olivette First

Sending a letter, card, or photos to someone at St. Charles County DOC? It won't go straight to the jail. The county routes all personal mail to a central processing site - JailATM in Olivette - before anything reaches the person you're writing to.

Here's what happens: personal mail sent to the JailATM.com facility gets opened, scanned, and delivered electronically to the inmate. Your loved one won't hold the actual paper you sent - they'll see a digital copy of it instead.

Photos Content Rules

• ✓ Photos that depict nudity may be delayed or rejected.
• ✓ Photos that depict gang activity may be delayed or rejected.
• ✓ Photos that depict criminal activity may be delayed or rejected.

Don't mail books or larger packages to the Olivette address. JailATM doesn't accept them, and your shipment will go nowhere.

Books have their own rules. You can mail soft-cover books to the jail's physical address, but only if they ship directly from Barnes & Noble or Books-A-Million. Amazon and third-party sellers? Not accepted.

For legal mail and official documents, skip the Olivette processing address. Send directly to the jail: St. Charles County Department of Corrections Inmate Name 301 N. Second Street St. Charles, MO 63301

Tips Timing

• ✓ Include the inmate’s full name and inmate number so the scanned mail can be matched to the right person.
• ✓ Decide upfront whether what you’re sending is personal mail (goes to the JailATM processing site) or legal/official mail (goes to the jail’s physical address).

Since personal mail gets opened and scanned before delivery, expect some extra processing time beyond normal postal service. If timing matters - say, a deadline-sensitive document - send it as legal mail to the jail's physical address instead.