How to send messages, photos, and packages
St. Charles County DOC offers several ways to stay in touch: phone calls, video visits, electronic messaging, and traditional mail. Most communication services run through third-party vendors, so you'll need to create an account and register before scheduling remote visits. Phone calls are typically outgoing only (collect, debit, or prepaid), and all phone, video, and electronic communications are recorded and monitored. Jail ATM can be used to add funds to an incarcerated person's account and, where supported, to access video call services. Vendors, service availability, and funding methods can vary, so check the facility's official pages for the exact vendor and steps. If Securepak is used for deposits, their customer service number is 1-800-546-6283.
Search for a loved one and send messages and photos in minutes.
Sending a letter, card, or photos to someone at St. Charles County DOC? It won't go straight to the jail. The county routes all personal mail to a central processing site—JailATM in Olivette—before anything reaches the person you're writing to.
Sending a letter or photos to someone at St. Charles County Corrections? Mail goes to the JailATM central processing address in Olivette, not directly to the jail.
If your legal paperwork was returned, the reason is probably simple: St. Charles County uses one address for personal mail (processed off-site) and a completely different address for legal and official business documents.
Use Jail ATM to add funds to inmate accounts and, where available, access video call services. If calling or video runs through a separate vendor, you'll need an account with that vendor. Fund it directly or follow the vendor's directions for debit minutes purchased through commissary or a kiosk.
Yes. Phone, video, and electronic communications are typically recorded and monitored by the facility or the vendor.
Yes. Remote visits generally require vendor registration, a government ID upload, a recent headshot, and approval before you can schedule a video visit.
Trying to get commissary to someone at St. Charles County DOC? Two things matter most: the weekly cutoff time and the spending limits. Here's how ordering works, both for inmates placing their own orders and for families using Securepak.
This facility uses JailATM for most of the ways families stay connected: bail payments, account deposits, and video calls. Personal mail goes through a central processing system, so it helps to understand how that works before you send anything.
Need an inmate at St. Charles County DOC to sign an original document—like a Power of Attorney or vehicle title transfer? Mail it using the county's specific format so it goes directly to the caseworker, not through regular mail processing.
