Penmate Inmate Support Guides
Visitation

How to Schedule Your First Video Visit at Stark County Jail

• 2 min read Verified from official sources

Video visits at Stark County Jail are scheduled through ICSolutions.com. You'll pick an available day and time, then show up for your appointment. One thing to know upfront: visits must be booked at least 24 hours in advance. The jail needs that lead time to work around court dates, programs, and other inmate appointments.

Log into ICSolutions.com and browse the open time slots. Pick the day and time that works for you, then book it. If nothing looks good right away, check back. Slots open up as schedules shift. Speaking of shifts: if your selected date or time needs to be moved, you'll get an email notification. Keep an eye on the inbox tied to your ICSolutions account.

  1. Arrive 10 minutes early: Give yourself time to get inside and through the registration process.
  2. Go to registration: Check in as soon as you arrive so staff can confirm you are there for the scheduled visit.
  3. Show a valid photo ID: You must register with a current photo ID before you can visit.

Note: Your photo ID must be current. Expired IDs are not accepted.

Even with a scheduled time, visitation stations are first-come, first-served. You may still need to wait for one to open up. The best thing you can do is show up early and complete registration right away. If you cut it close, you're more likely to get stuck behind others who already checked in.

Warning: If you arrive late or close to the registration cutoff, you may have to wait, or you may not get to visit at all.

Visiting Hours

  • ✓ Tuesday through Friday (excluding holidays): 8:00am to 11:00am
  • ✓ Tuesday through Friday (excluding holidays): 12:00pm to 4:00pm

Book your time on ICSolutions.com at least 24 hours in advance so your visit is eligible. Once it's scheduled, save your appointment details and watch for any rescheduling emails. On the day of your visit, bring a current (not expired) photo ID and give yourself extra travel time. Arriving early matters. You still have to register, and stations are assigned first-come, first-served.

  • ✓ Arrive 10 minutes before your scheduled visit so you can register on time.
  • ✓ If you are late or arrive close to the registration cutoff, you may have to wait, or you may not be able to visit.

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