Setting Up AdvancePay for Calls: How to Create and Fund a Prepaid Account
AdvancePay (through ConnectNetwork) lets your loved one call you using prepaid funds you add ahead of time. Set it up once, and calls come through without surprise collect charges.
AdvancePay is a prepaid collect calling service through ConnectNetwork. The concept is simple: you deposit money into an account, and your incarcerated loved one uses those funds to call your phone number. For many families, this is the easiest way to keep calls coming consistently - the balance is already there when they try to reach you.
Tip: If you’re worried about running out of funds at the wrong time, look in your ConnectNetwork account for options like low-balance alerts or AutoReload so you can stay ahead of missed calls.
Start by creating an AdvancePay account through ConnectNetwork and adding the phone number where you want to receive calls. That number matters - only the phone number linked to your account can be called using your deposited funds. Once everything's set up, you're in control. You decide how much to spend and whether to accept calls when they come in.
Fund Methods
- ✓ Deposit online by signing in to your ConnectNetwork account
- ✓ Deposit by phone by calling ConnectNetwork at (800) 483-8314
Money added through automated options - the ConnectNetwork website, mobile app, phone system, or kiosks - is typically available immediately. If you're funding by phone, follow the prompts and have your details ready. Some transactions require the facility's Site ID, which you can find on the facility's ConnectNetwork page.
To fund by phone, call (800) 483-8314 and follow the automated prompts. If the system asks for a Site ID, grab it from the facility's ConnectNetwork page beforehand - having it ready saves time and keeps the deposit moving.
Your AdvancePay account is tied to one phone number. Only that linked number can receive calls using your balance, which prevents funds from being used on calls you didn't intend to cover. You stay in control - decide whether to accept each call and manage your balance based on what you're comfortable spending.
Note: If you want fewer surprises, check your account settings for low-balance notifications and (if available) AutoReload so your balance doesn’t hit zero between calls.
Automated deposits (online, app, phone, kiosk) are usually available immediately. That said, fund availability still depends on facility policies at Tallahatchie County Corrections Facility. If something looks off after you pay, give it a few minutes, then check your balance and transaction status in your ConnectNetwork account.
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