How to Contact an Inmate at Taycheedah Corrections Institution, WI (WI)

Video visits at Taycheedah Corrections Institution now run through the ICSolutions virtual visiting platform. Wisconsin DOC phased out Zoom and began rolling out ICSolutions on June 19, 2023. The switch came with more video-visitation stations across facilities, including Taycheedah, so you may find it easier to grab an open time slot.

If you can register an account but still cannot schedule a video visit, reach out to DOC support for electronic visiting. Email DOCDAIElectronicVisitSupport@wisconsin.gov and explain what is happening: describe what you see when you try to schedule and include any error messages.

Steps-to-follow

• ✓ Create and register your video-visitation account using the ICSolutions virtual visiting platform used by Wisconsin DOC.
• ✓ Try to schedule your visit through the platform.
• ✓ If you can register but cannot schedule, email DOCDAIElectronicVisitSupport@wisconsin.gov with a clear description of the problem.

Wisconsin DOC added video-visitation stations as part of the move to ICSolutions, so availability may look different than it did under Zoom. If your first scheduling attempt is full or confusing, stick with the platform's scheduling tools. Use the DOC support email if the system will not let you schedule after you have registered.

Before you finalize any plans, verify the details that change most often: when video visits can be scheduled at Taycheedah, whether any fees apply, and what device or setup you need. Also confirm that Taycheedah is still using ICSolutions for virtual visiting and that DOCDAIElectronicVisitSupport@wisconsin.gov remains the right contact for "registered but cannot schedule" issues.