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Scheduling a Video Visit at Taylorville Correctional Center (ICSolutions) — What You Need to Know

Video visits at Taylorville are straightforward once you know the platform and scheduling limits. Here's how to avoid common booking mistakes and last-minute surprises.

2 min read idoc.illinois.gov
Scheduling a Video Visit at Taylorville Correctional Center (ICSolutions) — What You Need to Know

Taylorville Correctional Center uses ICSolutions for video visitation. Illinois Department of Corrections facilities (except ATCs) switched from GTL to ICSolutions - so this is the system you'll use for video visits.

You'll need to schedule all video visits through the ICSolutions website. Don't call the facility expecting staff to book it for you - scheduling happens entirely online.

Taylorville requires video visits to be scheduled at least seven days in advance. Same-week or "tomorrow" appointments won't be available, so grab your slot as soon as you know what day you want.

Someone in custody at Taylorville can receive only one video visit per day. If you're coordinating with other family members or friends, check in before anyone schedules - you don't want to accidentally use up that day's single slot.

There's also a weekly cap: two video visits per week, and those count against the person's total allotted visits. If you want to space things out, plan a steady rhythm - say, one early in the week and one later - so you don't hit the limit unexpectedly.

You won't see any time slots between 2:30 pm and 4:30 pm. That window is reserved for institutional count procedures, so visits simply aren't scheduled then.

Video visits at Taylorville are monitored live and recorded. Rule violations or inappropriate conduct can get your visit terminated immediately - with or without warning - and may result in suspended visitation privileges depending on the severity.

Scheduling a Video Visit at Taylorville Correctional Center (ICSolutions) — What You Need to Know

Practical Tips

  • Schedule through the ICSolutions website (don’t call the facility to try to book a video visit).
  • Plan ahead: video visits must be scheduled at least 7 days in advance.
  • Skip the 2:30–4:30 pm window - no visits are scheduled then due to institutional count procedures.
  • Coordinate with others: only 1 video visit per day is allowed for the individual in custody.
  • Watch the weekly cap: only 2 video visits per week are allowed, and they count against the person’s allotted visits.
  • Treat it like an in-person visit: video visits are monitored live and recorded, and rule violations can end the visit and lead to suspension of future privileges.

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