How to Set Up Phone Calls with Someone at Tipton Correctional Center
Setting up phone calls is mostly about picking the right payment option and making sure Securus has your number ready to receive calls.
At Tipton Correctional Center, your loved one cannot receive incoming phone calls. It works the other way: they place outgoing calls to you, as long as they're not on restricted status.
When they call out, the system can route it as a collect call, a debit call, or a prepaid call. How you pay depends on which option is being used, and all three run through the department's established vendor systems.
Heads up: All calls are monitored for security. Toll-free calls or three-way calling can lead to disciplinary action for your loved one.
If your loved one is in a segregation unit, expect less phone access. These units have limited telephone availability, which can mean fewer chances to call even when everything else is set up correctly.
Calls go through an automated security system. Your loved one enters a personal identification number (PIN) to place a call. The PIN identifies the caller and determines how the call gets billed.
- ✓ Purchase debit minutes through the canteen
- ✓ Purchase debit minutes from an on-site kiosk
Want to fund calls ahead of time? Securus offers a prepaid option called Advance Connect, which lets you add money to cover calls to a specific bill-to number (BTN). Some calls can also be placed through a phone application on JPay tablets (powered by Securus Technologies), so your prepaid setup still matters even when the call comes from a tablet.
- Decide which number should receive calls: Advance Connect funds calls to a specific bill-to number (BTN), so choose the phone number you want tied to the account.
- Set up your Securus account: To receive calls from Tipton Correctional Center, set up your account through Securus at securustech.net or by calling 1-800-844-6591.
- Add funds for prepaid calling (Advance Connect): Once your account is active, you can fund calls in advance for that BTN, so calls can go through without relying on collect billing.
If you run into trouble with setup, billing, or account questions, reach out to Securus customer service at customerservice@securustech.net. They can also help if your number isn't properly set up to receive calls.
Since calls are monitored for security, treat every conversation like it could be reviewed later. Avoid anything that looks like an attempt to bypass the system (like three-way calling). If you're getting unwanted calls, follow the phone prompts to block them. If the calls keep coming, contact the institution and share as much detail as you can.
Heads up: If the phone prompts don't stop unwanted calls, contact Tipton Correctional Center staff directly for help. Remember, calls are monitored, so keep your conversations straightforward.
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