Your Mail Is Going Digital at Trumbull County Jail: How the TextBehind System Works

Personal mail at Trumbull County Jail doesn't arrive as paper in the housing unit. Letters, pictures, and drawings get scanned and delivered digitally through the tablet's

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• ✓ Write the complete facility name (no abbreviations) and include the state.
• ✓ Include the inmate’s full name and identifier.
• ✓ Include your full name and your physical (street) address.
• ✓ Send only personal mail items for electronic delivery: letters, pictures, and drawings.

These details are what allow the jail’s digital mail process to match your mail to the right person and route it correctly for electronic delivery. The facility name (spelled out, with the state) helps ensure it’s handled under the right jail’s rules, and the inmate’s full name plus identifier helps prevent mix-ups between people with similar names. Your return information matters too. Using your full name and physical address keeps the mail tied to a real sender - missing or incomplete sender details are a common reason mail gets held up.

For Trumbull County’s electronic delivery, stick to personal mail only: letters, pictures, and drawings. If what you’re sending doesn’t fit in that category, it may not be treated as personal mail for the digital system.

1. Write down the basics - note who sent the mail, who it was for (inmate full name and identifier), and when you sent it.
2. Describe the problem clearly - for example, whether it was never delivered electronically or appears delayed.
3. Email TextBehind support - report mail delivery issues directly to info@TextBehind.com.

TextBehind also supports digital messaging online and through the TextBehind mobile app, which can be useful if you’re trying to check on messaging or keep communication moving while a mail issue is being sorted out.