How to Verify the Tucker Unit Website Is Down (and What to Record)

When a facility page goes down, it can throw off everything from planning a trip to tracking down updated information. Taking a minute to confirm the problem (and record exactly what you saw) helps you avoid acting on missing or outdated web info. It also gives staff, advocates, or anyone helping you a clear snapshot they can use to reproduce the issue and push it up the chain.

1. Open the Tucker Unit facility page - Use your usual browser and go to the official Tucker Unit page on the Arkansas DOC website.
2. Read what loads on the screen - In the outage reported here, the page returned a placeholder response that contained only the text “nginx.”
3. Write down the exact text you see - Copy the wording exactly as shown (including capitalization and spacing), even if it looks short or unhelpful.
4. Save the page address for your notes - Copy the full address from your browser’s address bar and paste it into a note so you can reference the exact page later.

1. Take a screenshot that shows the address bar - Make sure the top of the browser is visible so the page address is captured in the image.
2. Include a timestamp - If your screenshot tool does not display time, rename the image file to include the date and time right after you save it.
3. Take a second screenshot if needed - If the page is blank except for a small word like “nginx,” zoom out or scroll so the screenshot still clearly shows what loaded.

1. Open the main facilities index page - Check the Arkansas DOC facilities index and see whether it loads normally or shows the same kind of placeholder.
2. Check at least one other DOC subpage - For example, the accreditation page has been observed returning only “nginx.”
3. Check another separate section of the site - The Correctional School District “school sites” page has also been observed returning only “nginx.”
4. Compare what you get across pages - If multiple pages return only “nginx,” record that, because it points to a broader website outage rather than a single broken page.

This comparison matters. If only the Tucker Unit page is acting up, the problem could be limited to that single page. But if the facilities index, accreditation page, and other DOC sections are also returning just "nginx," that strongly suggests a site-wide issue (or at least one affecting multiple parts of the same system). That context is useful when you report it.

S4

• ✓ Screenshot(s) showing the problem, with the browser address bar visible
• ✓ A timestamp for each screenshot (either shown on-screen or added to the filename)
• ✓ The full page address for every page you tested (saved in a note)
• ✓ The exact text the page returned (for example, “nginx”)
• ✓ The date and time you checked (include your time zone)
• ✓ A short list of which pages you tested and what each one showed

These details serve two purposes. First, they prove what you saw and when, which matters once the site comes back up and someone can no longer reproduce the error. Second, they show whether this looks like a single-page problem (only the Tucker Unit page) or a broader outage (the facilities index and other DOC pages all showing the same placeholder). That makes it easier for the right person to take your report seriously and route it correctly.

Here's a copy-ready message you can paste into a report: "I tried to access the Tucker Unit facility page on the Arkansas DOC website on [DATE] at [TIME] [TIME ZONE]. The page did not load normally and returned only the text 'nginx.' I also checked the DOC facilities index page and it returned only 'nginx' as well. Screenshots are attached, and I can provide the exact page addresses I tested if needed." Use a contact method you've already verified from an official source (recent paperwork, a confirmed phone number, or an established email thread).

If you're planning a trip or handling something time-sensitive, don't rely on a page that's currently failing to load. Confirm key details through a channel you can verify (phone, in person, or another official method you already use) before you travel or make plans. This article doesn't include phone numbers or email addresses, since those should come from an official source you can confirm is current.