Penmate Inmate Support Guides

Who to Call When You Have Questions About an Inmate at Twin Towers

Need a straight answer fast—where someone's housed, what to do about a medical emergency, or who handles mail issues? Here are the phone numbers that get you to the right office.

• 2 min read • lasd.org
Who to Call When You Have Questions About an Inmate at Twin Towers

For general custody questions or help locating someone in the LA County jail system (including Twin Towers), call (213) 473-6100. This is your best starting point - whether you're confirming where someone is being held or just not sure which department to contact.

If you're physically at the Inmate Reception Center (IRC) or Century Regional Detention Facility (CRDF) and need an inmate's location or booking number, call 213-473-6080 or 213-473-6100. Ask for the booking number specifically - other offices will need it later.

For a healthcare emergency requiring immediate help, call the Medical Command Center at (213) 893-5544. This line is staffed 24/7 and is meant for urgent situations.

Who to Call When You Have Questions About an Inmate at Twin Towers

Questions about inmate mail - something returned, delayed, or just unclear? Call the Mail Room Supervisor at (213) 893-5874. They handle mail issues directly, so starting here saves you time.

  1. File an appeal promptly - If books, periodicals, or other publications were returned, the sender can appeal by filing a complaint on the LASD website within 15 days of receiving the notification.
  2. Watch for the decision notice - The sender will be notified of the appeal decision within 15 business days of the department’s receipt of the appeal.

For questions about mental health support in the criminal court process - or if you're unsure which court is handling your family member's case - call the Mental Health Court Liaison Program (CLP) main office at 626-403-4370. This is also the right number for general program information.

You can also reach the Public Defender's Mental Health Branch at 323-226-2932 for general information about criminal cases involving mental health issues. This is a better option when your question is about the case itself rather than custody logistics.

Calling Tips

  • ✓ Inmate’s full name (as booked)
  • ✓ Date of birth
  • ✓ Booking number (if you have it; if not, ask for it when you call)
  • ✓ If you’re calling from the IRC or CRDF: the person’s location details, if provided (tower/floor/pod)

Tip: Jot down the date, time, and name (or badge number) of whoever you speak with. Makes follow-up calls much easier.

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