Mail, photos, messaging, and phone/call options for staying in touch.
Staying in touch with someone at Central Utah Corrections Facility typically means phone calls, video visits, and electronic messaging. For visit scheduling and the quickest response, email uspscheduleavisit@utah.gov. Send application questions to uspvisiting@utah.gov. Video visits require you to register and schedule in advance through the facility's vendor. You'll also need to email a copy of your government-issued photo ID to the address listed for your location: cucfvisiting@utah.gov for CUCF (Gunnison), or uspvisiting@utah.gov for US Prison (Draper). The visiting office accepts mailed applications too and provides contact options for submissions and follow-up. If you can't log in using a ThrIVE password you were given, call DOC phone support to request a replacement.
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Starting January 5, 2026, Utah Department of Corrections (UDC) is changing how incoming personal mail is handled. If you send letters or photos to someone at Utah State Correctional Facility (USCF) or Central Utah Correctional Facility (CUCF), you'll need to adjust how you address and format your mail so it gets accepted.
Trying to reach someone at Central Utah Correctional Facility (CUCF)? Start with the visiting office. Here are the mailing, email, phone, and ThrIVE video-visit contacts you'll use most often.
As of January 5, 2026, Utah changed how personal (non-legal) mail works. You no longer send letters directly to the facility—instead, mail goes to the Utah State Correctional Facility PO Box for scanning before delivery. Follow the address format and paper rules below, and you'll avoid the most common rejection reasons.
USCF's mail rules changed on January 5, 2026. Here's what matters: personal mail must go to the USCF PO Box, letters have strict formatting and a five-page limit, photos must be sent through approved vendors, and money should never be sent to Pigeonly in Las Vegas.
Waiting on a visitor application for USCF or CUCF? Plan for a 6 to 8 week processing window. Once approved, you're responsible for renewing every 12 months. You also need to report any address change in writing within 10 days, or you could run into problems with your visiting privileges.
USCF has strict mail rules, and plenty of well-meaning items get rejected. Check the lists below before you send anything — it'll save you wasted postage and frustration.
Email uspscheduleavisit@utah.gov for the quickest scheduling response. Video visits generally require you to register and schedule ahead of time through the facility’s vendor.
Email a copy of a government-issued photo ID to the address specified for video visiting. Use cucfvisiting@utah.gov for CUCF (Gunnison) or uspvisiting@utah.gov for US Prison (Draper).
If you can't log in, call DOC at the phone numbers listed by the department to request a replacement ThrIVE password.
Video visit applications at USCF take longer than most people expect — usually because of timing or ID issues. Here's how the approval process works and exactly what to include when you email your photo ID.
ThrIVE video visits are straightforward once you know who to contact, what device to use, and what to click on visit day. The steps below cover scheduling your visit, logging in, and fixing the most common login problems.
Planning a visit to USCF is straightforward once you understand the weekly schedule, the one-slot-per-day rule, and how far in advance you need to book—especially for video visits.
