How to send messages, photos, and packages
To set up video visiting, email a close-up photo of your government-issued ID to cucfvisiting@utah.gov. Include all required inmate and visitor details—incomplete submissions won't be reviewed. Schedule at least 48 hours in advance, and expect a background check before approval. Once cleared, the video visiting vendor emails your username and password so you can log in and book sessions. Attorneys sending privileged legal mail need to register through Pigeonly's privileged-mail process and create a one-time-use QR code sticker for mail sent directly to the facility. For phone or kiosk messaging, check the vendor portals or facility page for current details.
Search for a loved one and send messages and photos in minutes.
As of January 5, 2026, Utah changed how personal (non-legal) mail works. You no longer send letters directly to the facility—instead, mail goes to the Utah State Correctional Facility PO Box for scanning before delivery. Follow the address format and paper rules below, and you'll avoid the most common rejection reasons.
USCF's mail rules changed on January 5, 2026. Here's what matters: personal mail must go to the USCF PO Box, letters have strict formatting and a five-page limit, photos must be sent through approved vendors, and money should never be sent to Pigeonly in Las Vegas.
USCF has strict mail rules, and plenty of well-meaning items get rejected. Check the lists below before you send anything — it'll save you wasted postage and frustration.
Email a clear, close-up photo of your government-issued ID to cucfvisiting@utah.gov along with the required inmate and visitor details. Schedule at least 48 hours ahead and complete any required background check. Your username and password arrive by email after approval.
A government-issued photo ID. Make sure it's a close-up showing the entire ID—unclear or incomplete images can hold up your request.
Attorneys must register using the Pigeonly privileged-mail link and create a one-time-use QR code sticker. Affix the QR sticker to privileged legal mail sent directly to the facility.
Personal (non-legal) mail must be sent to the designated USCF or CUCF PO Box addresses processed by UDC mail centers starting January 5, 2026.
No. Photographs must be sent through the approved third-party vendors Pelipost, Ameelio, or Flikshop, not enclosed in direct mail.
It gets denied and returned to you with a slip explaining why.
Video visit applications at USCF take longer than most people expect — usually because of timing or ID issues. Here's how the approval process works and exactly what to include when you email your photo ID.
Planning a visit to USCF is straightforward once you understand the weekly schedule, the one-slot-per-day rule, and how far in advance you need to book—especially for video visits.
Getting approved for video visits at Utah State Correctional Facility (USCF) comes down to submitting the right information in the right places. Follow these steps to avoid common delays—especially missing ID details or a wrong offender number.
