Penmate Inmate Support Guides
Sending Money

How to Send Money to Facility

Sending money for phone calls can be confusing, especially with the recent provider switch. Here are the two supported options, plus what to do if you still have money sitting in an older account.

• 2 min read Based on general IL policies
How to Send Money to Facility

Still have a balance in a Securus Advance Connect Friends & Family account from before the switch to ICSolutions? That money won't transfer over automatically. You'll need to contact Securus directly and request a refund (1-800-844-6591).

At Vienna Correctional Center (IDOC), there are two ways to fund phone calls. First, you can create a Friends & Family prepaid account through ICSolutions and add money to it. This pays for calls you receive. Second, you can deposit money into the individual's trust account so they can purchase phone minutes through commissary.

Note: Current fees, limits, and exact step-by-step instructions aren't available from our sources. Before sending money, confirm which option you're using (Friends & Family prepaid vs. trust account) and check for any associated costs.

Steps to Follow

  • ✓ Decide whether you are funding an ICSolutions Friends & Family prepaid account (you pay for the calls you receive) or adding money to the individual’s trust account (they buy minutes through commissary).
  • ✓ Gather the details you will be asked for (the individual’s identifying information, and any account information required for the option you choose).
  • ✓ Complete the payment through the correct channel for that option (ICSolutions prepaid account funding, or a trust account deposit).
  1. Request a refund from Securus if you have an old balance. Advance Connect Friends & Family funds do not transfer to ICSolutions automatically, so you must contact Securus to get that balance refunded (1-800-844-6591).
How to Send Money to Facility

What to Verify

  • ✓ Whether your Securus Advance Connect Friends & Family balance is eligible for a refund
  • ✓ What information Securus requires to process the refund request
  • ✓ The expected timeline for the refund once requested
  • ✓ Whether Friends & Family prepaid accounts through ICSolutions are currently supported for your situation
  • ✓ Whether deposits to the individual’s trust account can be used to purchase phone minutes through commissary
  • ✓ Any limits, processing times, or required information for the funding option you choose

Who to contact: Call Securus for Advance Connect Friends & Family refund questions. For current funding options through ICSolutions or trust-account deposits, reach out to ICSolutions support or the facility's administrative office.

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