How to deposit funds, commissary, and payment options
You can add money for commissary, phone time, and other trust-account needs at Vienna Corrections Center using facility-approved options like online vendors, kiosks, retail agents, or vendor mail-in methods. Before sending anything, confirm the incarcerated person's full name and booking or ID details so the deposit posts correctly. For phone funding, Vienna uses ICSolutions Friends & Family prepaid accounts. Phone minutes can also be purchased through commissary and charged to the inmate's trust account. One thing to know about the Securus to ICSolutions vendor transition: Securus Advance Connect balances will not transfer automatically. You'll need to contact Securus directly to request a refund. Expect a one to two day phone-service interruption, though delays could run longer. Electronic deposits usually post faster than mailed payments.
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Use facility-approved options such as an online vendor, a kiosk, retail agent locations, or the vendor’s mail-in method. Verify the inmate’s full name and booking or ID (or date of birth) before you submit a deposit. Electronic deposits usually post faster than mailed payments.
Yes. You can fund phone calls through an ICSolutions Friends & Family prepaid account. Inmates can also buy phone minutes through commissary, charged to their trust account.
No. Securus Advance Connect balances won't automatically transfer to ICSolutions, so you'll need to contact Securus to request a refund. Expect a one to two day phone-service interruption during the switch, though it could last longer if there are unexpected delays.
IDOC scans most incoming, non-privileged mail before delivering it. Knowing what gets scanned, what doesn't, and which materials are flat-out prohibited helps you avoid rejected mail and frustrating delays.
If your loved one is in Illinois Department of Corrections (IDOC) custody, phone calls work differently than you might expect. Here's how calls are funded, what's changing during the Securus to ICSolutions transition, and what to do with any remaining Securus balance.
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