How to send messages, photos, and packages
Vienna Corrections Center uses ICSolutions for both off-site video visitation and phone services. To set up a video visit, register with ICSolutions and schedule through their website (not by calling the facility). Download and test the vendor app before your visit to avoid technical issues. A person in custody may receive one video visit per day and no more than two per week. General-population and protective-custody video visits can include up to three approved visitors. All video visits are monitored and recorded, can be ended for rule violations, and are not confidential (attorney-client privilege does not apply). Prohibited conduct includes nudity, sexual behavior, showing weapons or drugs, STG paraphernalia, and visitor recording. Phone service also runs through ICSolutions, with domestic rates listed at $0.008 per minute. You can fund calls through Friends and Family prepaid accounts, or the person in custody can purchase minutes from their trust account. ICSolutions customer service can help with questions or transfer issues.
Search for a loved one and send messages and photos in minutes.
IDOC scans most incoming, non-privileged mail before delivering it. Knowing what gets scanned, what doesn't, and which materials are flat-out prohibited helps you avoid rejected mail and frustrating delays.
If you've been sending handwritten letters expecting them to arrive as-is, that's no longer how it works. IDOC now handles most incoming, non-privileged mail differently. Here's what happens to what you send—and what your loved one actually sees.
If you need someone in Illinois Department of Corrections (IDOC) custody to stop contacting you, you can make it official through the Mail Stop and Phone Restriction Request form. Once you fill it out, submit it to IDOC Victim Services by email or mail, and the restriction gets put in place.
Need someone in Illinois Department of Corrections (IDOC) custody to stop contacting you by mail or phone? IDOC has a specific request form for this. Here's how to get it, fill it out, and submit it.
Start by creating an ICSolutions account and registering as a visitor. Then schedule the video visit through the ICSolutions website (don't call the facility to schedule). Download and test the off-site video visitation app ahead of time, and log in a few minutes early.
A person in custody may receive only one video visit per day. They may receive no more than two video visits per week, and general-population/protective-custody video visits can include up to three approved visitors.
All video visits are monitored and recorded. They can be terminated for rule violations, and recordings are not confidential (attorney-client privilege does not apply). For phone questions or issues after the vendor change, contact ICSolutions customer service.
If your loved one is in Illinois Department of Corrections (IDOC) custody, phone calls work differently than you might expect. Here's how calls are funded, what's changing during the Securus to ICSolutions transition, and what to do with any remaining Securus balance.
Visiting someone in an Illinois Department of Corrections facility? Expect security checks as part of the process. Visitors, vehicles, and items brought onto State property are all subject to search, and refusing a search can cost you your visiting privileges.
Phone contact comes down to two things: having the right phone provider set up and getting call funds loaded correctly. Here's what you need to know, especially with the current provider transition.
